Wicked Strategies: Comparing Evolved Double Diamond and PPG’s Framework for strategy creation for Wicked Problems in Service Design

Sari Kotaniemi; Mari Suoheimo; Satu Miettinen

doi:10.3384/ecp203088

Wicked Strategies: Comparing Evolved Double Diamond and PPG’s Framework for strategy creation for Wicked Problems in Service Design

Sari Kotaniemi, Mari Suoheimo, Satu Miettinen

Tutkimustuotokset: Kirjoitus kirjassa/raportissa/konferenssijulkaisussa › Konferenssiartikkeli › Tieteellinen › vertaisarvioitu

45 Lataukset (Pure)

Abstrakti

Wicked problems are present in many of the services that service designers design as in healthcare, social work or sustainable transportation. Camillus (2008) argued that wicked problems often increase as an organisation faces constant change or unprecedented challenges. These challenges need models on how to tackle them and in this article we will compare the Evolved Double Diamond model with PPG Industries’ framework for responding to wicked problems, as presented by Camillus (2008). Both models are used to create a strategy for the context of wicked problems: a new Evolved Double Diamond model that addresses especially complex problems. It is good to look at models critically and understand their similarities and differences for possible future development of strategies.

Alkuperäiskieli	englanti
Otsikko	ServDes.2023 Entanglements & Flows Conference
Alaotsikko	Service Encounters and Meanings Proceedings, 11-14th July 2023, Rio de Janeiro, Brazil
Toimittajat	Carla Cipolla, Claudia Mont’Alvão, Larissa Farias, Manuela Quaresma
Julkaisupaikka	Linköping
Kustantaja	Linköping university electronic press
Sivut	1-22
Sivumäärä	22
ISBN (elektroninen)	978-91-8075-476-7
DOI - pysyväislinkit	https://doi.org/10.3384/ecp203088
Tila	Julkaistu - 28 marrask. 2023
OKM-julkaisutyyppi	A4 Vertaisarvioitu artikkelil konferenssijulkaisussa
Tapahtuma	Service Design and Service Innovation Conference - Pontifical Catholic University of Rio de Janeiro, Rio de Janeiro, Brasilia Kesto: 11 heinäk. 2023 → 14 heinäk. 2023 https://servdes2023.org/

Julkaisusarja

Sarja	Linköping Electronic Conference Proceedings
Numero	203
ISSN	1650-3740

Konferenssi

Konferenssi	Service Design and Service Innovation Conference
Lyhennettä	ServDes2023
Maa/Alue	Brasilia
Kaupunki	Rio de Janeiro
Ajanjakso	11.07.2023 → 14.07.2023
www-osoite	https://servdes2023.org/

Tieteenala

Kuvataide ja muotoilu

Pääsy tutkimustuotokseen

10.3384/ecp203088Lisenssi: CC BY-NC

Wicked StrategiesLopullinen julkaistu versio, 541 KBLisenssi: CC BY-NC

Viite tähän julkaisuun

Kotaniemi, S., Suoheimo, M., & Miettinen, S. (2023). Wicked Strategies: Comparing Evolved Double Diamond and PPG’s Framework for strategy creation for Wicked Problems in Service Design. teoksessa C. Cipolla, C. Mont’Alvão, L. Farias, & M. Quaresma (Toimittajat), ServDes.2023 Entanglements & Flows Conference: Service Encounters and Meanings Proceedings, 11-14th July 2023, Rio de Janeiro, Brazil (Sivut 1-22). Linköping university electronic press. https://doi.org/10.3384/ecp203088

Kotaniemi, Sari ; Suoheimo, Mari ; Miettinen, Satu. / Wicked Strategies : Comparing Evolved Double Diamond and PPG’s Framework for strategy creation for Wicked Problems in Service Design. ServDes.2023 Entanglements & Flows Conference: Service Encounters and Meanings Proceedings, 11-14th July 2023, Rio de Janeiro, Brazil . Toimittaja / Carla Cipolla ; Claudia Mont’Alvão ; Larissa Farias ; Manuela Quaresma. Linköping : Linköping university electronic press, 2023. Sivut 1-22 (Linköping Electronic Conference Proceedings; Nro 203).

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abstract = "Wicked problems are present in many of the services that service designers design as in healthcare, social work or sustainable transportation. Camillus (2008) argued that wicked problems often increase as an organisation faces constant change or unprecedented challenges. These challenges need models on how to tackle them and in this article we will compare the Evolved Double Diamond model with PPG Industries{\textquoteright} framework for responding to wicked problems, as presented by Camillus (2008). Both models are used to create a strategy for the context of wicked problems: a new Evolved Double Diamond model that addresses especially complex problems. It is good to look at models critically and understand their similarities and differences for possible future development of strategies.",

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Kotaniemi, S, Suoheimo, M & Miettinen, S 2023, Wicked Strategies: Comparing Evolved Double Diamond and PPG’s Framework for strategy creation for Wicked Problems in Service Design. julkaisussa C Cipolla, C Mont’Alvão, L Farias & M Quaresma (toim), ServDes.2023 Entanglements & Flows Conference: Service Encounters and Meanings Proceedings, 11-14th July 2023, Rio de Janeiro, Brazil . Linköping university electronic press, Linköping, Linköping Electronic Conference Proceedings, Nro 203, Sivut 1-22, Service Design and Service Innovation Conference , Rio de Janeiro, Brasilia, 11.07.2023. https://doi.org/10.3384/ecp203088

Wicked Strategies: Comparing Evolved Double Diamond and PPG’s Framework for strategy creation for Wicked Problems in Service Design. / Kotaniemi, Sari; Suoheimo, Mari; Miettinen, Satu.
ServDes.2023 Entanglements & Flows Conference: Service Encounters and Meanings Proceedings, 11-14th July 2023, Rio de Janeiro, Brazil . toim. / Carla Cipolla; Claudia Mont’Alvão; Larissa Farias; Manuela Quaresma. Linköping: Linköping university electronic press, 2023. s. 1-22 (Linköping Electronic Conference Proceedings; Nro 203).

Tutkimustuotokset: Kirjoitus kirjassa/raportissa/konferenssijulkaisussa › Konferenssiartikkeli › Tieteellinen › vertaisarvioitu

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Kotaniemi S, Suoheimo M, Miettinen S. Wicked Strategies: Comparing Evolved Double Diamond and PPG’s Framework for strategy creation for Wicked Problems in Service Design. julkaisussa Cipolla C, Mont’Alvão C, Farias L, Quaresma M, toimittajat, ServDes.2023 Entanglements & Flows Conference: Service Encounters and Meanings Proceedings, 11-14th July 2023, Rio de Janeiro, Brazil . Linköping: Linköping university electronic press. 2023. s. 1-22. (Linköping Electronic Conference Proceedings; Lehden numero 203). doi: 10.3384/ecp203088

Wicked Strategies: Comparing Evolved Double Diamond and PPG’s Framework for strategy creation for Wicked Problems in Service Design

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