The Theoretical Landscape of Service Design

Piia Marjut Rytilahti; Satu Anneli Miettinen; Hanna-Riina Maria Vuontisjärvi

doi:10.1007/978-3-319-20886-2_9

The Theoretical Landscape of Service Design

Piia Marjut Rytilahti, Satu Anneli Miettinen, Hanna-Riina Maria Vuontisjärvi

Tutkimustuotokset: Kirjoitus kirjassa/raportissa/konferenssijulkaisussa › Konferenssiartikkeli › Tieteellinen › vertaisarvioitu

1 Sitaatiot (Scopus)

Abstrakti

This conference paper discusses the theoretical landscape of service design. It will illustrate how service design is situated in a discourse on design research and outline the theoretical background of this multidisciplinary approach from a constructive and generative research perspective. In this paper, the foundation for the conceptual service design framework is based on current debates in the field. Identification of the conceptual framework is based on an analysis of co-creating service design cases that were implemented at the Service Innovation Corner (SINCO) laboratory at the Faculty of Art and Design, University of Lapland. The conceptual framework presents five themes that are closely connected with service design: (1) design research, (2) value co-creation, (3) user experience, (4) learning, and (5) citizen engagement. Using the perspective of service design, this paper attempts to elucidate the effects of service design on development and innovation processes in private and public sectors.

Alkuperäiskieli	englanti
Otsikko	Design, User Experience, and Usability
Alaotsikko	Design Discourse
Toimittajat	Marcus Aaron
Julkaisupaikka	Basel
Kustantaja	Springer
Sivut	86-97
ISBN (elektroninen)	978-3-319-20886-2
ISBN (painettu)	978-3-319-20885-5
DOI - pysyväislinkit	https://doi.org/10.1007/978-3-319-20886-2_9
Tila	Julkaistu - 2015
OKM-julkaisutyyppi	A4 Vertaisarvioitu artikkelil konferenssijulkaisussa
Tapahtuma	International Conference on Design, User Experience and Usability - Los Angeles, Yhdysvallat Kesto: 2 elok. 2015 → 7 elok. 2015 Konferenssinumero: 4 http://2015.hci.international/duxu

Julkaisusarja

Sarja	Lecture Notes in Computer Science
Numero	9186
ISSN	0302-9743

Konferenssi

Konferenssi	International Conference on Design, User Experience and Usability
Lyhennettä	DUXU 2015
Maa/Alue	Yhdysvallat
Kaupunki	Los Angeles
Ajanjakso	02.08.2015 → 07.08.2015
www-osoite	http://2015.hci.international/duxu

Tieteenala

Kuvataide ja muotoilu

Pääsy tutkimustuotokseen

10.1007/978-3-319-20886-2_9Lisenssi: CC BY

Muut tiedostot ja linkit

http://link.springer.com/chapter/10.1007/978-3-319-20886-2_9

SINCO
Satu Miettinen (Asiantuntija), Krista Korpikoski (Asiantuntija), Ashley Colley (Asiantuntija) & Essi Kuure (Asiantuntija)
Taiteiden tiedekunta
Laboratoriot/Studiot: Laboratorio

Viite tähän julkaisuun

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title = "The Theoretical Landscape of Service Design",

abstract = "This conference paper discusses the theoretical landscape of service design. It will illustrate how service design is situated in a discourse on design research and outline the theoretical background of this multidisciplinary approach from a constructive and generative research perspective. In this paper, the foundation for the conceptual service design framework is based on current debates in the field. Identification of the conceptual framework is based on an analysis of co-creating service design cases that were implemented at the Service Innovation Corner (SINCO) laboratory at the Faculty of Art and Design, University of Lapland. The conceptual framework presents five themes that are closely connected with service design: (1) design research, (2) value co-creation, (3) user experience, (4) learning, and (5) citizen engagement. Using the perspective of service design, this paper attempts to elucidate the effects of service design on development and innovation processes in private and public sectors.",

author = "Rytilahti, {Piia Marjut} and Miettinen, {Satu Anneli} and Vuontisj{\"a}rvi, {Hanna-Riina Maria}",

year = "2015",

doi = "10.1007/978-3-319-20886-2_9",

language = "English",

isbn = "978-3-319-20885-5",

series = "Lecture Notes in Computer Science",

publisher = "Springer",

number = "9186",

pages = "86--97",

editor = "Marcus Aaron",

booktitle = "Design, User Experience, and Usability",

address = "Germany",

note = "null ; Conference date: 02-08-2015 Through 07-08-2015",

url = "http://2015.hci.international/duxu",

}

Rytilahti, PM , Miettinen, SA & Vuontisjärvi, H-RM 2015, The Theoretical Landscape of Service Design. julkaisussa M Aaron (Toimittaja), Design, User Experience, and Usability: Design Discourse. Springer, Basel, Lecture Notes in Computer Science, Nro 9186, Sivut 86-97, International Conference on Design, User Experience and Usability, Los Angeles, Kalifornia, Yhdysvallat, 02.08.2015. https://doi.org/10.1007/978-3-319-20886-2_9

The Theoretical Landscape of Service Design. / Rytilahti, Piia Marjut ; Miettinen, Satu Anneli; Vuontisjärvi, Hanna-Riina Maria.

Design, User Experience, and Usability: Design Discourse. toim. / Marcus Aaron. Basel : Springer, 2015. s. 86-97 (Lecture Notes in Computer Science; Nro 9186).

Tutkimustuotokset: Kirjoitus kirjassa/raportissa/konferenssijulkaisussa › Konferenssiartikkeli › Tieteellinen › vertaisarvioitu

TY - GEN

T1 - The Theoretical Landscape of Service Design

AU - Rytilahti, Piia Marjut

AU - Miettinen, Satu Anneli

AU - Vuontisjärvi, Hanna-Riina Maria

N1 - Conference code: 4

PY - 2015

Y1 - 2015

N2 - This conference paper discusses the theoretical landscape of service design. It will illustrate how service design is situated in a discourse on design research and outline the theoretical background of this multidisciplinary approach from a constructive and generative research perspective. In this paper, the foundation for the conceptual service design framework is based on current debates in the field. Identification of the conceptual framework is based on an analysis of co-creating service design cases that were implemented at the Service Innovation Corner (SINCO) laboratory at the Faculty of Art and Design, University of Lapland. The conceptual framework presents five themes that are closely connected with service design: (1) design research, (2) value co-creation, (3) user experience, (4) learning, and (5) citizen engagement. Using the perspective of service design, this paper attempts to elucidate the effects of service design on development and innovation processes in private and public sectors.

AB - This conference paper discusses the theoretical landscape of service design. It will illustrate how service design is situated in a discourse on design research and outline the theoretical background of this multidisciplinary approach from a constructive and generative research perspective. In this paper, the foundation for the conceptual service design framework is based on current debates in the field. Identification of the conceptual framework is based on an analysis of co-creating service design cases that were implemented at the Service Innovation Corner (SINCO) laboratory at the Faculty of Art and Design, University of Lapland. The conceptual framework presents five themes that are closely connected with service design: (1) design research, (2) value co-creation, (3) user experience, (4) learning, and (5) citizen engagement. Using the perspective of service design, this paper attempts to elucidate the effects of service design on development and innovation processes in private and public sectors.

UR - http://link.springer.com/chapter/10.1007/978-3-319-20886-2_9

U2 - 10.1007/978-3-319-20886-2_9

DO - 10.1007/978-3-319-20886-2_9

M3 - Conference contribution

SN - 978-3-319-20885-5

T3 - Lecture Notes in Computer Science

SP - 86

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BT - Design, User Experience, and Usability

A2 - Aaron, Marcus

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CY - Basel

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The Theoretical Landscape of Service Design

Abstrakti

Julkaisusarja

Konferenssi

Tieteenala

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SINCO

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