The Role and Use of Technology in Managing Well-being at Work

Elisa Kangasniemi; Ville Pietiläinen; Rauno Rusko

The Role and Use of Technology in Managing Well-being at Work

Elisa Kangasniemi, Ville Pietiläinen, Rauno Rusko

Tutkimustuotokset: Kirjoitus kirjassa/raportissa/konferenssijulkaisussa › Luku › Tieteellinen › vertaisarvioitu

Abstrakti

The study examines the digital transformation emerging in the transport
field. Theoretically, the study emphasizes the perspectives of Digital
Employee Experience (DEX) and Sensemaking (Weick, 1995). The case
study is based on interviews and a survey of transport employees in Finland.
The results of the study present four different views on digital employee
experience, namely 1) the liberating versus the enslaving views on
technology, 2) the clarifying versus the confusing views on technology, 3)
the dependence and the independence views on technology and 4) the
flexible versus the rigid environment views on technology. The views'
contents reflect technology's role in shaping the employee experience in
different ways. The views are considered relevant to studying the concept
of experience and the development of the transport sector.

Keywords: sensemaking, technology, DEX, digital experience, transportation

Alkuperäiskieli	englanti
Otsikko	Digitizing as a Driver of Sustainable Economy, Health and Environment
Julkaisupaikka	Lady Stephenson Library, Newcastle upon Tyne, NE6 2PA, UK
Kustantaja	Cambridge Scholars Publishing
Sivut	53-74
Sivumäärä	21
ISBN (elektroninen)	978-1-0364-5790-7
ISBN (painettu)	978-1-0364-5789-1
Tila	Julkaistu - 9 lokak. 2025
OKM-julkaisutyyppi	A3 Vertaisarvioitu artikkeli kokoomateoksessa

Hakusanat

sustainable economy
digitalization
organization studies

Tieteenala

Liiketaloustiede
Psykologia
Hallintotiede

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https://cambridgescholars.com/product/978-1-0364-5789-1/

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abstract = "The chapter investigates the relationship between technology, well-being experience, and management by addressing two questions: a) How has technology emerged in managing well-being at work? b) What is the practical role of technology in well-being management? For the first question, the study adapts the perspective of technology philosophy, which enables the visibility of the assumptions of well-being that affect the background of the concepts of technology. For the second question, we consider the practical roles of technology in well-being management on the individual and work-community level with the help of case examples from one branch of expertise. The material (n=62) leans on the feedback discussions, followed by measuring the well-being at work. As a result, the meaning of technology for well-being is constructed in different ways in the employees{\textquoteright} experiential profiles. On the work-community level, the profiles are potentially valuable for creating management practices and support for well-being. The research contribution of the results is associated with the criteria and principles for well-being technology in the work context. Keywords: well-being at work, management, organizational research, technology, philosophy of technology",

keywords = "sustainable economy, digitalization, organization studies",

author = "Elisa Kangasniemi and Ville Pietil{\"a}inen and Rauno Rusko",

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language = "English",

isbn = "978-1-0364-5789-1",

pages = "53--74",

booktitle = "Digitizing as a Driver of Sustainable Economy, Health and Environment",

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The Role and Use of Technology in Managing Well-being at Work. / Kangasniemi, Elisa ; Pietiläinen, Ville ; Rusko, Rauno.
Digitizing as a Driver of Sustainable Economy, Health and Environment. Lady Stephenson Library, Newcastle upon Tyne, NE6 2PA, UK: Cambridge Scholars Publishing, 2025. s. 53-74.

Tutkimustuotokset: Kirjoitus kirjassa/raportissa/konferenssijulkaisussa › Luku › Tieteellinen › vertaisarvioitu

TY - CHAP

T1 - The Role and Use of Technology in Managing Well-being at Work

AU - Kangasniemi, Elisa

AU - Pietiläinen, Ville

AU - Rusko, Rauno

PY - 2025/10/9

Y1 - 2025/10/9

N2 - The chapter investigates the relationship between technology, well-being experience, and management by addressing two questions: a) How has technology emerged in managing well-being at work? b) What is the practical role of technology in well-being management? For the first question, the study adapts the perspective of technology philosophy, which enables the visibility of the assumptions of well-being that affect the background of the concepts of technology. For the second question, we consider the practical roles of technology in well-being management on the individual and work-community level with the help of case examples from one branch of expertise. The material (n=62) leans on the feedback discussions, followed by measuring the well-being at work. As a result, the meaning of technology for well-being is constructed in different ways in the employees’ experiential profiles. On the work-community level, the profiles are potentially valuable for creating management practices and support for well-being. The research contribution of the results is associated with the criteria and principles for well-being technology in the work context. Keywords: well-being at work, management, organizational research, technology, philosophy of technology

AB - The chapter investigates the relationship between technology, well-being experience, and management by addressing two questions: a) How has technology emerged in managing well-being at work? b) What is the practical role of technology in well-being management? For the first question, the study adapts the perspective of technology philosophy, which enables the visibility of the assumptions of well-being that affect the background of the concepts of technology. For the second question, we consider the practical roles of technology in well-being management on the individual and work-community level with the help of case examples from one branch of expertise. The material (n=62) leans on the feedback discussions, followed by measuring the well-being at work. As a result, the meaning of technology for well-being is constructed in different ways in the employees’ experiential profiles. On the work-community level, the profiles are potentially valuable for creating management practices and support for well-being. The research contribution of the results is associated with the criteria and principles for well-being technology in the work context. Keywords: well-being at work, management, organizational research, technology, philosophy of technology

KW - sustainable economy

KW - digitalization

KW - organization studies

M3 - Chapter

SN - 978-1-0364-5789-1

SP - 53

EP - 74

BT - Digitizing as a Driver of Sustainable Economy, Health and Environment

PB - Cambridge Scholars Publishing

CY - Lady Stephenson Library, Newcastle upon Tyne, NE6 2PA, UK

ER -

The Role and Use of Technology in Managing Well-being at Work

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