The Prototyping Service Experience as a Tool of Empathy and Research: from Finland to Chile

Mariluz Soto; Satu Miettinen; Mira Alhonsuo

doi:10.3384/ecp203023

The Prototyping Service Experience as a Tool of Empathy and Research: from Finland to Chile

Mariluz Soto, Satu Miettinen, Mira Alhonsuo

Tutkimustuotokset: Kirjoitus kirjassa/raportissa/konferenssijulkaisussa › Konferenssiartikkeli › Tieteellinen › vertaisarvioitu

54 Lataukset (Pure)

Abstrakti

This article shows the journey of exploring a Finnish service prototyping laboratory with the purpose to create a similar environment in Chile with an emphasis on empathy. Service prototyping is one of the important stages of the service design process where all ideas converge and make visible the opportunities to improve services. Making ´the ideas visible´ happens through building collaborative mockups to shape and test possible solutions or service journeys. In Chile, service design is not widely developed and the prototyping stage is more common for the development of products than services. The article dive into the question ´How service prototyping can bring empathy and enhance research based on collaborative practice to improve people's experiences?´ The main conclusions highlight the characteristics of service prototyping as a key moment to incorporate empathy in the research stages to visualize the opportunities to improve services, results and user experience.

Alkuperäiskieli	englanti
Otsikko	ServDes 2023 : Entanglements and Flows
Alaotsikko	Service Encounters and Meanings : Conference Proceedings
Toimittajat	Carla Cipolla, Claudia MontÁlvao, Larissa Farias, Manuela Quaresma
Julkaisupaikka	Linköping
Kustantaja	Linköping university electronic press
Sivut	440-457
Sivumäärä	18
ISBN (elektroninen)	978-91-8075-476-7
DOI - pysyväislinkit	https://doi.org/10.3384/ecp203023
Tila	Julkaistu - 28 marrask. 2023
OKM-julkaisutyyppi	A4 Vertaisarvioitu artikkelil konferenssijulkaisussa
Tapahtuma	Service Design and Service Innovation Conference - Pontifical Catholic University of Rio de Janeiro, Rio de Janeiro, Brasilia Kesto: 11 heinäk. 2023 → 14 heinäk. 2023 https://servdes2023.org/

Julkaisusarja

Sarja	Linköping Electronic Conference Proceedings
Numero	203
ISSN	1650-3740

Konferenssi

Konferenssi	Service Design and Service Innovation Conference
Lyhennettä	ServDes2023
Maa/Alue	Brasilia
Kaupunki	Rio de Janeiro
Ajanjakso	11.07.2023 → 14.07.2023
www-osoite	https://servdes2023.org/

Hakusanat

service prototyping
empathy
service design
collaboration on research

Tieteenala

Kuvataide ja muotoilu

Pääsy tutkimustuotokseen

10.3384/ecp203023Lisenssi: CC BY-NC

ServDes_2023_paper_3157+The+Prototyping+Service+Experience+as+a+Tool+of+Empathy+and+Research+from+Finland+to+ChileLopullinen julkaistu versio, 484 KBLisenssi: CC BY-NC

SINCO
Miettinen, S. (Asiantuntija), Korpikoski, K. (Asiantuntija), Colley, A. (Asiantuntija) & Kuure, E. (Asiantuntija)
Taiteiden tiedekunta
Laboratoriot/Studiot: Laboratorio

Nordic Art Review
Pietarinen, H., Sarantou, M., Miettinen, S. & Qureshi, A.
09.12.2023
1 kohde/ Medianäkyvyys
Mediasisältö: Tutkimus

Viite tähän julkaisuun

Soto, M., Miettinen, S., & Alhonsuo, M. (2023). The Prototyping Service Experience as a Tool of Empathy and Research: from Finland to Chile. teoksessa C. Cipolla, C. MontÁlvao, L. Farias, & M. Quaresma (Toimittajat), ServDes 2023 : Entanglements and Flows : Service Encounters and Meanings : Conference Proceedings (Sivut 440-457). Linköping university electronic press. https://doi.org/10.3384/ecp203023

Soto, Mariluz ; Miettinen, Satu ; Alhonsuo, Mira. / The Prototyping Service Experience as a Tool of Empathy and Research : from Finland to Chile. ServDes 2023 : Entanglements and Flows : Service Encounters and Meanings : Conference Proceedings . Toimittaja / Carla Cipolla ; Claudia MontÁlvao ; Larissa Farias ; Manuela Quaresma. Linköping : Linköping university electronic press, 2023. Sivut 440-457 (Linköping Electronic Conference Proceedings; Nro 203).

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abstract = "This article shows the journey of exploring a Finnish service prototyping laboratory with the purpose to create a similar environment in Chile with an emphasis on empathy. Service prototyping is one of the important stages of the service design process where all ideas converge and make visible the opportunities to improve services. Making{\' }the ideas visible{\' } happens through building collaborative mockups to shape and test possible solutions or service journeys. In Chile, service design is not widely developed and the prototyping stage is more common for the development of products than services. The article dive into the question{\' }How service prototyping can bring empathy and enhance research based on collaborative practice to improve people's experiences?{\' } The main conclusions highlight the characteristics of service prototyping as a key moment to incorporate empathy in the research stages to visualize the opportunities to improve services, results and user experience.",

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Soto, M, Miettinen, S & Alhonsuo, M 2023, The Prototyping Service Experience as a Tool of Empathy and Research: from Finland to Chile. julkaisussa C Cipolla, C MontÁlvao, L Farias & M Quaresma (toim), ServDes 2023 : Entanglements and Flows : Service Encounters and Meanings : Conference Proceedings . Linköping university electronic press, Linköping, Linköping Electronic Conference Proceedings, Nro 203, Sivut 440-457, Service Design and Service Innovation Conference , Rio de Janeiro, Brasilia, 11.07.2023. https://doi.org/10.3384/ecp203023

The Prototyping Service Experience as a Tool of Empathy and Research: from Finland to Chile. / Soto, Mariluz; Miettinen, Satu; Alhonsuo, Mira.
ServDes 2023 : Entanglements and Flows : Service Encounters and Meanings : Conference Proceedings . toim. / Carla Cipolla; Claudia MontÁlvao; Larissa Farias; Manuela Quaresma. Linköping: Linköping university electronic press, 2023. s. 440-457 (Linköping Electronic Conference Proceedings; Nro 203).

Tutkimustuotokset: Kirjoitus kirjassa/raportissa/konferenssijulkaisussa › Konferenssiartikkeli › Tieteellinen › vertaisarvioitu

TY - GEN

T1 - The Prototyping Service Experience as a Tool of Empathy and Research

T2 - Service Design and Service Innovation Conference

AU - Soto, Mariluz

AU - Miettinen, Satu

AU - Alhonsuo, Mira

N1 - ISSN: 1650-3686 eISSN: 1650-3740

PY - 2023/11/28

Y1 - 2023/11/28

N2 - This article shows the journey of exploring a Finnish service prototyping laboratory with the purpose to create a similar environment in Chile with an emphasis on empathy. Service prototyping is one of the important stages of the service design process where all ideas converge and make visible the opportunities to improve services. Making ́the ideas visible ́ happens through building collaborative mockups to shape and test possible solutions or service journeys. In Chile, service design is not widely developed and the prototyping stage is more common for the development of products than services. The article dive into the question ́How service prototyping can bring empathy and enhance research based on collaborative practice to improve people's experiences? ́ The main conclusions highlight the characteristics of service prototyping as a key moment to incorporate empathy in the research stages to visualize the opportunities to improve services, results and user experience.

AB - This article shows the journey of exploring a Finnish service prototyping laboratory with the purpose to create a similar environment in Chile with an emphasis on empathy. Service prototyping is one of the important stages of the service design process where all ideas converge and make visible the opportunities to improve services. Making ́the ideas visible ́ happens through building collaborative mockups to shape and test possible solutions or service journeys. In Chile, service design is not widely developed and the prototyping stage is more common for the development of products than services. The article dive into the question ́How service prototyping can bring empathy and enhance research based on collaborative practice to improve people's experiences? ́ The main conclusions highlight the characteristics of service prototyping as a key moment to incorporate empathy in the research stages to visualize the opportunities to improve services, results and user experience.

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KW - empathy

KW - service design

KW - collaboration on research

KW - service prototyping

KW - empathy

KW - service design

KW - collaboration on research

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DO - 10.3384/ecp203023

M3 - Conference contribution

T3 - Linköping Electronic Conference Proceedings

SP - 440

EP - 457

BT - ServDes 2023 : Entanglements and Flows

A2 - Cipolla, Carla

A2 - MontÁlvao, Claudia

A2 - Farias, Larissa

A2 - Quaresma, Manuela

PB - Linköping university electronic press

CY - Linköping

Y2 - 11 July 2023 through 14 July 2023

ER -

Soto M, Miettinen S, Alhonsuo M. The Prototyping Service Experience as a Tool of Empathy and Research: from Finland to Chile. julkaisussa Cipolla C, MontÁlvao C, Farias L, Quaresma M, toimittajat, ServDes 2023 : Entanglements and Flows : Service Encounters and Meanings : Conference Proceedings . Linköping: Linköping university electronic press. 2023. s. 440-457. (Linköping Electronic Conference Proceedings; Lehden numero 203). doi: 10.3384/ecp203023

The Prototyping Service Experience as a Tool of Empathy and Research: from Finland to Chile

Abstrakti

Julkaisusarja

Konferenssi

Hakusanat

Tieteenala

Pääsy tutkimustuotokseen

Sormenjälki

Laitteet

SINCO

Lehtileikkeet

Nordic Art Review

Viite tähän julkaisuun