The First Diamond is Service Design and the Second is UX: The Double Diamond Model and Team Roles in Making a Mobile Service Application Using Cross-Disciplinary Teamwork

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Abstrakti

The aim of this qualitative case study was to investigate how visual tools such as the double diamond (DD)
model and persona cards can support the cross-disciplinary team members' understanding of their roles in a
digital service design process. The case was the development process of developing a mobile application for
school principals to support their continuous professional development, providing mentoring possibilities and
helping in everyday matters. The development team members represented different disciplines such as service
design, education, software developers (engineers) and graphic design. The study drew on the role theory to
define the team members’ positions in the different phases of the process by using persona cards and the DD
model as visual tools. The results indicate that the visual tools can help cross-disciplinary team members to
better understand their positions and contributions in different stages of the process and to communicate better
throughout the process. The results could be applied in other mobile or digital service design processes.
Alkuperäiskielienglanti
Sivut874-898
Sivumäärä25
JulkaisuDMI: Academic Design Management Conference proceedings;DMI: ADMC;
TilaJulkaistu - 2022
OKM-julkaisutyyppiA4 Vertaisarvioitu artikkelil konferenssijulkaisussa

Tieteenala

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