Abstrakti
This paper discusses how Finnish tourism experts such as tourism entrepreneurs, destination management organizations (DMOs), development project personnel, and third-party organizations explain and shape the smartness of tourism destinations in Finland. We especially explore how the experts view the nexus of smartness and the experiences of tourists. The method used in this research is qualitative inductive content analysis. The preliminary findings show that the destinations aim to provide sustainable experiences with a balance between physical and digital services. However, the conditions such as scant mobility services and sometimes harsh nature conditions set challenges to developing smart tourism experiences. Smartness is still seen as a way to improve different aspects of social, cultural, and ecological sustainability.
Alkuperäiskieli | englanti |
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Otsikko | Information and Communication Technologies in Tourism 2023 |
Alaotsikko | Proceedings of the ENTER 2023 eTourism Conference, January 18-20, 2023 |
Toimittajat | Berta Ferrer-Rosell, David Massimo, Katerina Berezina |
Sivut | 160-165 |
Sivumäärä | 6 |
ISBN (elektroninen) | 978-3-031-25752-0 |
DOI - pysyväislinkit | |
Tila | Julkaistu - tammik. 2023 |
OKM-julkaisutyyppi | A3 Vertaisarvioitu artikkeli kokoomateoksessa |
Tapahtuma | ENTER 2023 e-tourism conference: Inclusive power of e-Tourism: connecting culture, technology and sustainability - Hilton Sandton Hotel, Johannesburg, Etelä-Afrikka Kesto: 18 tammik. 2023 → 20 tammik. 2023 Konferenssinumero: 30 https://enter-conference.org/enter22johannesburg-previous-enter-conferences/ |
Konferenssi
Konferenssi | ENTER 2023 e-tourism conference |
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Maa/Alue | Etelä-Afrikka |
Kaupunki | Johannesburg |
Ajanjakso | 18.01.2023 → 20.01.2023 |
www-osoite |
Hakusanat
- smart tourism
- tourism experience
- sustainable destination
Tieteenala
- Matkailututkimus