Smart and Sustainable Destination Experiences: A Content Analysis on Finnish Tourism Experts’ Perspectives

Minni Haanpää, Päivi Hanni-Vaara

Tutkimustuotokset: Kirjoitus kirjassa/raportissa/konferenssijulkaisussaLukuTieteellinenvertaisarvioitu

Abstrakti

This paper discusses how Finnish tourism experts such as tourism entrepreneurs, destination management organizations (DMOs), development project personnel, and third-party organizations explain and shape the smartness of tourism destinations in Finland. We especially explore how the experts view the nexus of smartness and the experiences of tourists. The method used in this research is qualitative inductive content analysis. The preliminary findings show that the destinations aim to provide sustainable experiences with a balance between physical and digital services. However, the conditions such as scant mobility services and sometimes harsh nature conditions set challenges to developing smart tourism experiences. Smartness is still seen as a way to improve different aspects of social, cultural, and ecological sustainability.
Alkuperäiskielienglanti
OtsikkoInformation and Communication Technologies in Tourism 2023
AlaotsikkoProceedings of the ENTER 2023 eTourism Conference, January 18-20, 2023
ToimittajatBerta Ferrer-Rosell, David Massimo, Katerina Berezina
Sivut160-165
Sivumäärä6
ISBN (elektroninen)978-3-031-25752-0
DOI - pysyväislinkit
TilaJulkaistu - tammik. 2023
OKM-julkaisutyyppiA3 Vertaisarvioitu artikkeli kokoomateoksessa
TapahtumaENTER 2023 e-tourism conference: Inclusive power of e-Tourism: connecting culture, technology and sustainability - Hilton Sandton Hotel, Johannesburg, Etelä-Afrikka
Kesto: 18 tammik. 202320 tammik. 2023
Konferenssinumero: 30
https://enter-conference.org/enter22johannesburg-previous-enter-conferences/

Konferenssi

KonferenssiENTER 2023 e-tourism conference
Maa/AlueEtelä-Afrikka
KaupunkiJohannesburg
Ajanjakso18.01.202320.01.2023
www-osoite

Hakusanat

  • smart tourism
  • tourism experience
  • sustainable destination

Tieteenala

  • Matkailututkimus

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