Smart and Sustainable Destination Experiences: A Content Analysis on Finnish Tourism Experts’ Perspectives

Minni Haanpää; Päivi Hanni-Vaara

doi:10.1007/978-3-031-25752-0_18

Smart and Sustainable Destination Experiences: A Content Analysis on Finnish Tourism Experts’ Perspectives

Minni Haanpää, Päivi Hanni-Vaara

Yhteiskuntatieteiden tiedekunta

Tutkimustuotokset: Kirjoitus kirjassa/raportissa/konferenssijulkaisussa › Luku › Tieteellinen › vertaisarvioitu

Abstrakti

This paper discusses how Finnish tourism experts such as tourism entrepreneurs, destination management organizations (DMOs), development project personnel, and third-party organizations explain and shape the smartness of tourism destinations in Finland. We especially explore how the experts view the nexus of smartness and the experiences of tourists. The method used in this research is qualitative inductive content analysis. The preliminary findings show that the destinations aim to provide sustainable experiences with a balance between physical and digital services. However, the conditions such as scant mobility services and sometimes harsh nature conditions set challenges to developing smart tourism experiences. Smartness is still seen as a way to improve different aspects of social, cultural, and ecological sustainability.

Alkuperäiskieli	englanti
Otsikko	Information and Communication Technologies in Tourism 2023
Alaotsikko	Proceedings of the ENTER 2023 eTourism Conference, January 18-20, 2023
Toimittajat	Berta Ferrer-Rosell, David Massimo, Katerina Berezina
Sivut	160-165
Sivumäärä	6
ISBN (elektroninen)	978-3-031-25752-0
DOI - pysyväislinkit	https://doi.org/10.1007/978-3-031-25752-0_18
Tila	Julkaistu - tammik. 2023
OKM-julkaisutyyppi	A3 Vertaisarvioitu artikkeli kokoomateoksessa
Tapahtuma	ENTER 2023 e-tourism conference: Inclusive power of e-Tourism: connecting culture, technology and sustainability - Hilton Sandton Hotel, Johannesburg, Etelä-Afrikka Kesto: 18 tammik. 2023 → 20 tammik. 2023 Konferenssinumero: 30 https://enter-conference.org/enter22johannesburg-previous-enter-conferences/

Konferenssi

Konferenssi	ENTER 2023 e-tourism conference
Maa/Alue	Etelä-Afrikka
Kaupunki	Johannesburg
Ajanjakso	18.01.2023 → 20.01.2023
www-osoite	https://enter-conference.org/enter22johannesburg-previous-enter-conferences/

Hakusanat

smart tourism
tourism experience
sustainable destination

Tieteenala

Matkailututkimus

Pääsy tutkimustuotokseen

10.1007/978-3-031-25752-0_18

Muut tiedostot ja linkit

https://doi.org/10.1007/978-3-031-25752-0_18

Viite tähän julkaisuun

Haanpää, M., & Hanni-Vaara, P. (2023). Smart and Sustainable Destination Experiences: A Content Analysis on Finnish Tourism Experts’ Perspectives. teoksessa B. Ferrer-Rosell, D. Massimo, & K. Berezina (Toimittajat), Information and Communication Technologies in Tourism 2023: Proceedings of the ENTER 2023 eTourism Conference, January 18-20, 2023 (Sivut 160-165) https://doi.org/10.1007/978-3-031-25752-0_18

Haanpää, Minni ; Hanni-Vaara, Päivi. / Smart and Sustainable Destination Experiences: A Content Analysis on Finnish Tourism Experts’ Perspectives. Information and Communication Technologies in Tourism 2023: Proceedings of the ENTER 2023 eTourism Conference, January 18-20, 2023. Toimittaja / Berta Ferrer-Rosell ; David Massimo ; Katerina Berezina. 2023. Sivut 160-165

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abstract = "This paper discusses how Finnish tourism experts such as tourism entrepreneurs, destination management organizations (DMOs), development project personnel, and third-party organizations explain and shape the smartness of tourism destinations in Finland. We especially explore how the experts view the nexus of smartness and the experiences of tourists. The method used in this research is qualitative inductive content analysis. The preliminary findings show that the destinations aim to provide sustainable experiences with a balance between physical and digital services. However, the conditions such as scant mobility services and sometimes harsh nature conditions set challenges to developing smart tourism experiences. Smartness is still seen as a way to improve different aspects of social, cultural, and ecological sustainability.",

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Haanpää, M & Hanni-Vaara, P 2023, Smart and Sustainable Destination Experiences: A Content Analysis on Finnish Tourism Experts’ Perspectives. julkaisussa B Ferrer-Rosell, D Massimo & K Berezina (toim), Information and Communication Technologies in Tourism 2023: Proceedings of the ENTER 2023 eTourism Conference, January 18-20, 2023. Sivut 160-165, ENTER 2023 e-tourism conference, Johannesburg, Etelä-Afrikka, 18.01.2023. https://doi.org/10.1007/978-3-031-25752-0_18

Smart and Sustainable Destination Experiences: A Content Analysis on Finnish Tourism Experts’ Perspectives. / Haanpää, Minni; Hanni-Vaara, Päivi.

Information and Communication Technologies in Tourism 2023: Proceedings of the ENTER 2023 eTourism Conference, January 18-20, 2023. toim. / Berta Ferrer-Rosell; David Massimo; Katerina Berezina. 2023. s. 160-165.

Tutkimustuotokset: Kirjoitus kirjassa/raportissa/konferenssijulkaisussa › Luku › Tieteellinen › vertaisarvioitu

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Y1 - 2023/1

N2 - This paper discusses how Finnish tourism experts such as tourism entrepreneurs, destination management organizations (DMOs), development project personnel, and third-party organizations explain and shape the smartness of tourism destinations in Finland. We especially explore how the experts view the nexus of smartness and the experiences of tourists. The method used in this research is qualitative inductive content analysis. The preliminary findings show that the destinations aim to provide sustainable experiences with a balance between physical and digital services. However, the conditions such as scant mobility services and sometimes harsh nature conditions set challenges to developing smart tourism experiences. Smartness is still seen as a way to improve different aspects of social, cultural, and ecological sustainability.

AB - This paper discusses how Finnish tourism experts such as tourism entrepreneurs, destination management organizations (DMOs), development project personnel, and third-party organizations explain and shape the smartness of tourism destinations in Finland. We especially explore how the experts view the nexus of smartness and the experiences of tourists. The method used in this research is qualitative inductive content analysis. The preliminary findings show that the destinations aim to provide sustainable experiences with a balance between physical and digital services. However, the conditions such as scant mobility services and sometimes harsh nature conditions set challenges to developing smart tourism experiences. Smartness is still seen as a way to improve different aspects of social, cultural, and ecological sustainability.

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KW - tourism experience

KW - sustainable destination

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Haanpää M, Hanni-Vaara P. Smart and Sustainable Destination Experiences: A Content Analysis on Finnish Tourism Experts’ Perspectives. julkaisussa Ferrer-Rosell B, Massimo D, Berezina K, toimittajat, Information and Communication Technologies in Tourism 2023: Proceedings of the ENTER 2023 eTourism Conference, January 18-20, 2023. 2023. s. 160-165 doi: 10.1007/978-3-031-25752-0_18