Service design with communities in Africa: The case of UFISA

Satu Anneli Miettinen, Vikki Du Preez, Jill van Dugteren, Richie Moalosi, Shorn Molokwane, Satu Luojus

Tutkimustuotokset: Kirjoitus kirjassa/raportissa/konferenssijulkaisussaKonferenssiartikkeliTieteellinenvertaisarvioitu

Abstrakti

The goal of this study was to investigate how service design can be utilised in the community centred design in Africa and what type of service design processes could benefit local communities when developing innovative services and applications? The paper argues that service design and community centred design have a similar ethos. Service design can be utilised to include community members and stakeholders in the community centred development process. This makes service design a practical and participatory development tool in the African context. The study was focused on the case studies of the User-centred design for Innovative Services and Applications (UFISA) project that was developed around an important multi-disciplinary area of education, technical and societal development and user-centred design of information and communication services for the communities in Africa. The research data was collected during two UFISA intensive courses where service design methods were implemented. The two community development cases were in South Africa (2013) and Botswana (2014). The findings show that community centered design and service design can contribute to the empowerment and sustainable development of the local communities.
Alkuperäiskielienglanti
OtsikkoINTED2016 Proceedings
KustantajaInternational academy of technology, education and development
Sivut5244-5254
ISBN (elektroninen)978-84-608-5617-7
TilaJulkaistu - 8 maaliskuuta 2016
OKM-julkaisutyyppiA4 Vertaisarvioitu artikkelil konferenssijulkaisussa
TapahtumaINTED, International Technology, Education and Development Conference - Valencia, Espanja
Kesto: 6 maaliskuuta 20178 maaliskuuta 2017
Konferenssinumero: 10th

Julkaisusarja

SarjaINTED Proceedings
ISSN2340-1087

Konferenssi

KonferenssiINTED, International Technology, Education and Development Conference
LyhennettäINTED2016
MaaEspanja
KaupunkiValencia
Ajanjakso06.03.201708.03.2017

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