Abstrakti
What you are about to read is the latest thinking — and hands-on application —
around service design and AI. And I think it's pretty fascinating stuff. AI is poised
to impact a vast number of the service interactions we have as consumers and
citizens every day, in ways both visible and invisible. From the mundane (such
as better product recommendations or more efficient resolution of customer
service issues) to the very significant (decision-making around things such as
healthcare and access to public services), more and more responsibility is being
granted to a technology that is fundamentally complex and even opaque.
around service design and AI. And I think it's pretty fascinating stuff. AI is poised
to impact a vast number of the service interactions we have as consumers and
citizens every day, in ways both visible and invisible. From the mundane (such
as better product recommendations or more efficient resolution of customer
service issues) to the very significant (decision-making around things such as
healthcare and access to public services), more and more responsibility is being
granted to a technology that is fundamentally complex and even opaque.
| Alkuperäiskieli | englanti |
|---|---|
| Julkaisu | Touchpoint: The Journal of Service Design |
| Vuosikerta | 15 |
| Numero | 1 |
| DOI - pysyväislinkit | |
| Tila | Julkaistu - kesäk. 2024 |
| OKM-julkaisutyyppi | C2 Toimitettu tieteellinen erillisteos |