@article{a8da76e890c2475787d56039b4f88768,
title = "Restoring the Performance of a Health Care Organization Following the First Wave of COVID-19 by Using Patient Complaint Data",
keywords = "COVID-19, access to care, communication, health care planning or policy, health information technology, interprofessional communication, leadership formation/development, patient complaint, patient feedback",
author = "Sanna Ryyn{\"a}nen and Pekka Vasari",
year = "2021",
doi = "10.1177/2374373521996267",
language = "English",
volume = "8",
pages = "1--4",
journal = "Journal of Patient Experience",
issn = "2374-3735",
publisher = "SBN Interacitve",
}