@phdthesis{c5427630923a46369dd08803a8977959,
title = "Organizational transformation through service design: the journey towards human- and customer-centricity",
keywords = "palvelumuotoilu, organisaatiot, organisaatiokulttuuri, organisaatiomuutokset, muutoksenhallinta, asiakasl{\"a}ht{\"o}isyys, service design, customer experience, manufacturing industry, Organizational transformation, Transformation design",
author = "Krista Korpikoski",
year = "2023",
language = "English",
series = "Acta electronica Universitatis Lapponiensis",
publisher = "Lapin yliopisto",
number = "365",
address = "Finland",
school = "Faculty of Art and Design",
}