@inproceedings{34e097afe058437ca408b4eb24e429bc,
title = "Making Service Design in a Digital Business",
keywords = "service design",
author = "Piia Rytilahti and Simo Rontti and Titta Jylk{\"a}s and Mira Alhonsuo and Hanna-Riina Vuontisj{\"a}rvi and Laura Laivamaa",
year = "2016",
month = jun,
day = "29",
language = "English",
volume = "8 of 10",
series = "Proceedings of DRS ",
publisher = "Design Research Society",
pages = "3069--3083",
editor = "Peter Lloyd and Erik Bohemia",
booktitle = "Proceedings of DRS 2016 International Conference: Future–Focused Thinking",
address = "United Kingdom",
note = "DRS 2016 International Conference: Future–Focused Thinking ; Conference date: 27-06-2016 Through 30-06-2016",
}