Legacy of Women in Service Design

This research paper discusses the legacy of women in service design. It is a short historical review of some of the main topics that especially female researchers, academics and practitioners have addressed in the era of service design. This research paper is grounded on a thematic literature review. It discusses several concepts where women have had research impact: Service design, design for services, service ecosystem design, systems-orientated service design and decolonizing service design. In the conclusions, it proposes some future directions for women in service design.