Introduction to Service Design for Digital Health

Ashley Colley; Henna Marttila

doi:10.1007/978-3-319-68059-0_38

Introduction to Service Design for Digital Health

Ashley Colley, Henna Marttila

Tutkimustuotokset: Kirjoitus kirjassa/raportissa/konferenssijulkaisussa › Luku › Tieteellinen › vertaisarvioitu

1 Sitaatiot (Scopus)

Abstrakti

This course addresses the service design of wellness and health services which include digital components. The course will cover methodological and practical aspects of service design, focusing on three key methods -- stakeholder maps, consumer journey and blueprint. The service design methods are tried out with interactive exercises, where participants in groups apply the methods to a digital health design case. Service design is an emerging field, which applies a holistic design approach to understand and design for human experience. With an increasing number of digital wellness and health services, both in commercial and public frontiers, it is important to develop services that are easy to use, and where the consumer's journey through the service pathways is fluent and consistent.

Alkuperäiskieli	englanti
Otsikko	Human-Computer Interaction -- INTERACT 2017: 16th IFIP TC 13 International Conference, Mumbai, India, September 25-29, 2017, Proceedings, Part IV
Toimittajat	Regina Bernhaupt, Girish Dalvi, Anirudha Joshi, Devanuj K. Balkrishan, Jacki O'Neill, Marco Winckler
Julkaisupaikka	Cham
Kustantaja	Springer
Sivut	395-398
Sivumäärä	4
ISBN (painettu)	978-3-319-68059-0
DOI - pysyväislinkit	https://doi.org/10.1007/978-3-319-68059-0_38
Tila	Julkaistu - 2017
OKM-julkaisutyyppi	A3 Vertaisarvioitu artikkeli kokoomateoksessa
Tapahtuma	Interact 2017: IFIP Conference on Human-Computer Interaction - Mumbai, Intia Kesto: 25 syysk. 2017 → 29 syysk. 2017 Konferenssinumero: 16

Konferenssi

Konferenssi	Interact 2017
Maa/Alue	Intia
Kaupunki	Mumbai
Ajanjakso	25.09.2017 → 29.09.2017

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Kuvataide ja muotoilu

Pääsy tutkimustuotokseen

10.1007/978-3-319-68059-0_38Lisenssi: CC BY

https://doi.org/10.1007/978-3-319-68059-0_38Lisenssi: CC BY

Viite tähän julkaisuun

Colley, A., & Marttila, H. (2017). Introduction to Service Design for Digital Health. teoksessa R. Bernhaupt, G. Dalvi, A. Joshi, D. K. Balkrishan, J. O'Neill, & M. Winckler (Toimittajat), Human-Computer Interaction -- INTERACT 2017: 16th IFIP TC 13 International Conference, Mumbai, India, September 25-29, 2017, Proceedings, Part IV (Sivut 395-398). Springer. https://doi.org/10.1007/978-3-319-68059-0_38

Colley, Ashley ; Marttila, Henna. / Introduction to Service Design for Digital Health. Human-Computer Interaction -- INTERACT 2017: 16th IFIP TC 13 International Conference, Mumbai, India, September 25-29, 2017, Proceedings, Part IV. Toimittaja / Regina Bernhaupt ; Girish Dalvi ; Anirudha Joshi ; Devanuj K. Balkrishan ; Jacki O'Neill ; Marco Winckler. Cham : Springer, 2017. Sivut 395-398

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title = "Introduction to Service Design for Digital Health",

abstract = "This course addresses the service design of wellness and health services which include digital components. The course will cover methodological and practical aspects of service design, focusing on three key methods -- stakeholder maps, consumer journey and blueprint. The service design methods are tried out with interactive exercises, where participants in groups apply the methods to a digital health design case. Service design is an emerging field, which applies a holistic design approach to understand and design for human experience. With an increasing number of digital wellness and health services, both in commercial and public frontiers, it is important to develop services that are easy to use, and where the consumer's journey through the service pathways is fluent and consistent.",

author = "Ashley Colley and Henna Marttila",

year = "2017",

doi = "10.1007/978-3-319-68059-0_38",

language = "English",

isbn = "978-3-319-68059-0",

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editor = "Regina Bernhaupt and Girish Dalvi and Anirudha Joshi and {K. Balkrishan}, Devanuj and Jacki O'Neill and Marco Winckler",

booktitle = "Human-Computer Interaction -- INTERACT 2017: 16th IFIP TC 13 International Conference, Mumbai, India, September 25-29, 2017, Proceedings, Part IV",

publisher = "Springer",

address = "Germany",

note = "Interact 2017 : IFIP Conference on Human-Computer Interaction ; Conference date: 25-09-2017 Through 29-09-2017",

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Colley, A & Marttila, H 2017, Introduction to Service Design for Digital Health. julkaisussa R Bernhaupt, G Dalvi, A Joshi, D K. Balkrishan, J O'Neill & M Winckler (toim), Human-Computer Interaction -- INTERACT 2017: 16th IFIP TC 13 International Conference, Mumbai, India, September 25-29, 2017, Proceedings, Part IV. Springer, Cham, Sivut 395-398, Interact 2017, Mumbai, Intia, 25.09.2017. https://doi.org/10.1007/978-3-319-68059-0_38

Introduction to Service Design for Digital Health. / Colley, Ashley; Marttila, Henna.

Human-Computer Interaction -- INTERACT 2017: 16th IFIP TC 13 International Conference, Mumbai, India, September 25-29, 2017, Proceedings, Part IV. toim. / Regina Bernhaupt; Girish Dalvi; Anirudha Joshi; Devanuj K. Balkrishan; Jacki O'Neill; Marco Winckler. Cham : Springer, 2017. s. 395-398.

Tutkimustuotokset: Kirjoitus kirjassa/raportissa/konferenssijulkaisussa › Luku › Tieteellinen › vertaisarvioitu

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AB - This course addresses the service design of wellness and health services which include digital components. The course will cover methodological and practical aspects of service design, focusing on three key methods -- stakeholder maps, consumer journey and blueprint. The service design methods are tried out with interactive exercises, where participants in groups apply the methods to a digital health design case. Service design is an emerging field, which applies a holistic design approach to understand and design for human experience. With an increasing number of digital wellness and health services, both in commercial and public frontiers, it is important to develop services that are easy to use, and where the consumer's journey through the service pathways is fluent and consistent.

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DO - 10.1007/978-3-319-68059-0_38

M3 - Chapter

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A2 - Bernhaupt, Regina

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A2 - Joshi, Anirudha

A2 - K. Balkrishan, Devanuj

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PB - Springer

CY - Cham

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Colley A, Marttila H. Introduction to Service Design for Digital Health. julkaisussa Bernhaupt R, Dalvi G, Joshi A, K. Balkrishan D, O'Neill J, Winckler M, toimittajat, Human-Computer Interaction -- INTERACT 2017: 16th IFIP TC 13 International Conference, Mumbai, India, September 25-29, 2017, Proceedings, Part IV. Cham: Springer. 2017. s. 395-398 doi: 10.1007/978-3-319-68059-0_38

Introduction to Service Design for Digital Health

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