@inbook{90400f4d177d446eaaf620aa763c0ab8,
title = "Introduction to industrial service design",
keywords = "Customercentricity, Design for business, Design for change, Employee experience, Industrial service design, Industrial service design process, Outside in, The role of designer",
author = "Satu Miettinen",
year = "2016",
month = jan,
day = "1",
doi = "10.4324/9781315566863",
language = "English",
isbn = "9781472485779",
pages = "3--14",
editor = "Satu Miettinen",
booktitle = "An introduction to industrial service design",
publisher = "Routledge",
address = "United Kingdom",
}