Information system support for case-based knowledge formation in social welfare: a cross-sectional study

Elina Tynkkynen; Samuel Salovaara; Johanna Viitanen; Tinja Lääveri

doi:10.1177/18333583251343681

Information system support for case-based knowledge formation in social welfare: a cross-sectional study

Elina Tynkkynen, Samuel Salovaara, Johanna Viitanen, Tinja Lääveri

Tutkimustuotokset: Kirjoitus lehdessä tai erikoisnumeron toimittaminen › Artikkeli › Tieteellinen › vertaisarvioitu

5 Lataukset (Pure)

Abstrakti

Background: Although client information systems (CISs) should provide social welfare professionals (SWPs) with a comprehensive overview of a client’s situation for case-based knowledge formation (CBKF), research into SWPs’ user experiences is scarce.
Objective: The aim of this study was to examine SWPs’ experiences of CISs’ support for CBKF.
Method: In 2020, a nation-wide cross-sectional CIS usability survey was conducted with 980 respondents in Finland. The 16 questionnaire statements pertained to technical functionality, usability, client information quality, and access to case-based information in CISs. The factors contributing to CISs’ support for CBKF were analyzed using univariable analysis and multiple classification analysis.
Results: The results revealed that the strongest predictors of CIS support for CBKF were usability and quality of information. Moreover, SWPs working in institutional care were more satisfied than their colleagues in other working environments.
Conclusion: SWPs perceived the CISs’ information quality to be good, but there was a need for improvement in usability, for instance, via comprehensive summary views and dashboards of essential information.

Alkuperäiskieli	englanti
Sivumäärä	12
Julkaisu	Health Information Management Journal
DOI - pysyväislinkit	https://doi.org/10.1177/18333583251343681
Tila	Julkaistu - 17 kesäk. 2025
OKM-julkaisutyyppi	A1 Vertaisarvioitu alkuperäisartikkeli

Tieteenala

Tietojenkäsittely- ja informaatiotieteet
Sosiaalityö

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10.1177/18333583251343681Lisenssi: CC BY

tynkkynen-et-al-2025-information-system-support-for-case-based-knowledge-formation-in-social-welfareLopullinen julkaistu versio, 600 KBLisenssi: CC BY

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1 Päättyneet

STePS 3.0: Sosiaali- ja terveydenhuollon tietojärjestelmäpalveluiden seuranta ja arviointi
Hautala, S. (Vastuuhenkilö) & Salovaara, S. (Tutkija)
Sosiaali- ja terveysministeriö
01.10.2019 → 31.12.2022
Projekti: Yhteisrahoitteinen projekti

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title = "Information system support for case-based knowledge formation in social welfare: a cross-sectional study",

abstract = "Background: Although client information systems (CIS) should provide social welfare professionals (SWPs) with a comprehensive overview of a client{\textquoteright}s situation for case-based knowledge formation (CBKF), research into SWPs{\textquoteright} user experiences is scarce. Objective: The aim of this study was to examine SWPs{\textquoteright} experiences of CISs{\textquoteright} support for CBKF. Methods: In 2020, a nationwide cross-sectional CIS usability survey was conducted with 980 respondents in Finland. The 16 questionnaire statements pertained to technical functionality, usability, client information quality and access to case-based information in CISs. The factors contributing to CISs{\textquoteright} support for CBKF were analysed using univariable and multiple classification analyses. Results: The strongest predictors of CIS support for CBKF were usability and quality of information. Moreover, SWPs working in institutional care were more satisfied than their colleagues in other working environments. Conclusion: SWPs perceived the CISs{\textquoteright} information quality to be good, but there was a need for improvement in usability, for instance, via comprehensive summary views and dashboards of essential information. Implications for health information management practice: The findings highlight that while the information quality of CISs is generally perceived as good, improving usability is crucial for enhancing support for CBKF among SWPs.",

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author = "Elina Tynkkynen and Samuel Salovaara and Johanna Viitanen and Tinja L{\"a}{\"a}veri",

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doi = "10.1177/18333583251343681",

language = "English",

journal = "Health Information Management Journal",

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T2 - a cross-sectional study

AU - Tynkkynen, Elina

AU - Salovaara, Samuel

AU - Viitanen, Johanna

AU - Lääveri, Tinja

N1 - Publisher Copyright: © The Author(s) 2025.

PY - 2025/6/17

Y1 - 2025/6/17

N2 - Background: Although client information systems (CIS) should provide social welfare professionals (SWPs) with a comprehensive overview of a client’s situation for case-based knowledge formation (CBKF), research into SWPs’ user experiences is scarce. Objective: The aim of this study was to examine SWPs’ experiences of CISs’ support for CBKF. Methods: In 2020, a nationwide cross-sectional CIS usability survey was conducted with 980 respondents in Finland. The 16 questionnaire statements pertained to technical functionality, usability, client information quality and access to case-based information in CISs. The factors contributing to CISs’ support for CBKF were analysed using univariable and multiple classification analyses. Results: The strongest predictors of CIS support for CBKF were usability and quality of information. Moreover, SWPs working in institutional care were more satisfied than their colleagues in other working environments. Conclusion: SWPs perceived the CISs’ information quality to be good, but there was a need for improvement in usability, for instance, via comprehensive summary views and dashboards of essential information. Implications for health information management practice: The findings highlight that while the information quality of CISs is generally perceived as good, improving usability is crucial for enhancing support for CBKF among SWPs.

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KW - social work

KW - quality management

KW - information systems for social welfare

KW - experiences

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Information system support for case-based knowledge formation in social welfare: a cross-sectional study

Abstrakti

Tieteenala

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Sormenjälki

Projektit

STePS 3.0: Sosiaali- ja terveydenhuollon tietojärjestelmäpalveluiden seuranta ja arviointi

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