Hyvinvointia tukevien lähipalveluiden saavutettavuuden kehykset vanhempien ja nuorten näkökulmasta

This paper focuses on the accessibility of local child and family services, such as social and health services, school, and services provided by NGOs. The study is a part of reform of child and family services in Finland. Our research question is how parents and young people experience accessibility of local welfare services. The data include 18 interviews with parents and young people, and answers of six open questions of a survey directed to parents (N=72-120) in Lapland region. We analysed the data by applying Goffman’s (1986) frame analysis. As a result of analysis, the frames describing the accessibility of local services are: 1) equal possibilities for services, 2) confidentiality toward services, 3) responsibility of clients and professionals and 4) the culture of taking care of others and respecting their expertise. Based on these findings we consider what is needed in strengthening and developing the accessibility of local child and family services.