Humanizing Organizations - The Pathway to Growth

Andrea Augsten, Bernadette Geuy, Titta Jylkäs, Rachel Hollowgrass, Marjukka Mäkelä Klippi

Tutkimustuotokset: Kirjoitus kirjassa/raportissa/konferenssijulkaisussaKonferenssiartikkeliTieteellinen

22 Lataukset (Pure)

Abstrakti

Human-centered design approaches in organizations have emerged since the rise of service design and design thinking. The subsequent application and adoption of these methods into daily practices have been observed to be challenging, but the reason for this is not clear. Often organizations have not been built based on human-centered design principles. Moreover, the organizational context, in which these design-oriented approaches are introduced, contradicts current operating models. How does the organization overcome these fundamental barriers and create a more humanistic environment for applying human-centered design? Built on previous research, we developed a workshop methodology to enhance human-centered design principles in organizations. Here, we draw attention to the boundary between the human relations inside (employees) and outside (customers) organizations. The paper presents the foundations, methodology, and preliminary results as well as future avenues for humanizing organizations.
Alkuperäiskielienglanti
OtsikkoServDes.2018
AlaotsikkoService Design Proof of ConceptProceedings of the ServDes.2018 Conference
ToimittajatAnna Meroni, Ana María Ospina Medina, Beatrice Villari
JulkaisupaikkaLinköping
KustantajaLinköping university electronic press
Sivut1229-1242
ISBN (elektroninen) 978-91-7685-237-8
TilaJulkaistu - 2018
OKM-julkaisutyyppiB3 Vertaisarvioimaton konferenssiartikkeli
TapahtumaServDes 2018 Conference: Service Design Proof of Concept - Politecnico di Milano, Milano, Italia
Kesto: 18 kesäkuuta 201820 kesäkuuta 2018

Julkaisusarja

SarjaLinköping Electronic Conference Proceedings
Numero150
ISSN1650-3686

Konferenssi

KonferenssiServDes 2018 Conference
Maa/AlueItalia
KaupunkiMilano
Ajanjakso18.06.201820.06.2018

Tieteenala

  • Kuvataide ja muotoilu

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