From state of chaos to the essence of the issue: Framework employing service and systemic design principles in the context of criminality

This chapter discusses the use of service and systemic design to examine and comprehensively address Norway’s issue of criminality, a complex and entangled problem that poses a significant challenge to the system. The study employs thematic analysis of retrospective, semi-structured interviews with both former and current offenders, resulting in the emergence of overarching themes for analysing qualitative data. To test and refine these themes, a process of theme validation and a participatory focus group with stakeholders were employed. Subsequently, stakeholders engaged in a co-creation process to leverage these insights for addressing the root causes through a portfolio of interventions. This method resulted in the identification of the framework that is hoped to be suited for analysing, identifying, and addressing societal challenges.