Factors of Trust for Successfully Adopting Social Robots on the Campus

Dániel Szabó; Aku Visuri; Ville Paananen; Achira Handelage; Kavindu Ravishan; Emma Kirjavainen; Koji Yatani; Simo Hosio

doi:10.1145/3764687.3764717

Factors of Trust for Successfully Adopting Social Robots on the Campus

Dániel Szabó, Aku Visuri, Ville Paananen, Achira Handelage, Kavindu Ravishan, Emma Kirjavainen, Koji Yatani, Simo Hosio

Tutkimustuotokset: Kirjoitus kirjassa/raportissa/konferenssijulkaisussa › Konferenssiartikkeli › Tieteellinen › vertaisarvioitu

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Abstrakti

Social robots are making their way into different everyday use cases. Their adoption depends on getting many factors right. In this paper, we investigate the obstacles we might face when introducing social robots on the campus. In particular, we focus on trust, which is a crucial requirement between robots and humans. We collected data using questionnaires and interviews, and our analysis yields a set of factors of users’ trust that may affect the future adoption of social robots, a set of use-cases for social robots on campus and their associated user expectations. Adapting an established model of trust, we highlight operational and operator transparency as keys for gaining users’ trust in on-campus social robots. Our work contributes to the literature by providing practical considerations for setting up social robots for success on campuses.

Alkuperäiskieli	englanti
Otsikko	OzCHI '25
Alaotsikko	Proceedings of the 37th Australian Conference on Human-Computer Interaction
Toimittajat	Joel Fredericks, Soojeong Yoo, Tram Thi Minh Tran, Nadia Pantidi, Thuong Hoang, Marius Hoggenmueller, Glenda Caldwell, Benjamin Tag, Josh Andres, Hilary Davis, Marie Boden, Howe Zhu, Joel Harman, Jessica Rahman
Julkaisupaikka	New York
Kustantaja	ACM
Sivut	176-189
Sivumäärä	14
ISBN (painettu)	979-8-4007-2016-1
DOI - pysyväislinkit	https://doi.org/10.1145/3764687.3764717
Tila	Julkaistu - 28 marrask. 2025
OKM-julkaisutyyppi	A4 Vertaisarvioitu artikkelil konferenssijulkaisussa

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Tietojenkäsittely- ja informaatiotieteet

Pääsy tutkimustuotokseen

10.1145/3764687.3764717Lisenssi: CC BY

Factors of Trust for Successfully Adopting Social Robots on the Campus
© 2025 Copyright held by the owner/author(s).
Lopullinen julkaistu versio, 1,55 MBLisenssi: CC BY

1 Päättyneet

AI.R - Arctic AI & Robotics
Colley, A. (Vastuuhenkilö), Kirjavainen, E. (Muu) & Luukkonen, T. (Muu)
Euroopan aluekehitysrahasto EAKR
01.01.2024 → 31.12.2025
Projekti: Yhteisrahoitteinen projekti

Viite tähän julkaisuun

Szabó, D., Visuri, A., Paananen, V., Handelage, A., Ravishan, K., Kirjavainen, E., Yatani, K., & Hosio, S. (2025). Factors of Trust for Successfully Adopting Social Robots on the Campus. teoksessa J. Fredericks, S. Yoo, T. Thi Minh Tran, N. Pantidi, T. Hoang, M. Hoggenmueller, G. Caldwell, B. Tag, J. Andres, H. Davis, M. Boden, H. Zhu, J. Harman, & J. Rahman (Toimittajat), OzCHI '25: Proceedings of the 37th Australian Conference on Human-Computer Interaction (Sivut 176-189). ACM . https://doi.org/10.1145/3764687.3764717

Szabó, Dániel ; Visuri, Aku ; Paananen, Ville et al. / Factors of Trust for Successfully Adopting Social Robots on the Campus. OzCHI '25: Proceedings of the 37th Australian Conference on Human-Computer Interaction. Toimittaja / Joel Fredericks ; Soojeong Yoo ; Tram Thi Minh Tran ; Nadia Pantidi ; Thuong Hoang ; Marius Hoggenmueller ; Glenda Caldwell ; Benjamin Tag ; Josh Andres ; Hilary Davis ; Marie Boden ; Howe Zhu ; Joel Harman ; Jessica Rahman. New York : ACM , 2025. Sivut 176-189

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title = "Factors of Trust for Successfully Adopting Social Robots on the Campus",

abstract = "Social robots are making their way into different everyday use cases. Their adoption depends on getting many factors right. In this paper, we investigate the obstacles we might face when introducing social robots on the campus. In particular, we focus on trust, which is a crucial requirement between robots and humans. We collected data using questionnaires and interviews, and our analysis yields a set of factors of users{\textquoteright} trust that may affect the future adoption of social robots, a set of use-cases for social robots on campus and their associated user expectations. Adapting an established model of trust, we highlight operational and operator transparency as keys for gaining users{\textquoteright} trust in on-campus social robots. Our work contributes to the literature by providing practical considerations for setting up social robots for success on campuses.",

keywords = "robots, Field studies, social interaction, trust, social robots, robotics, computer systems, optimality, users, human-machine systems, social skills",

author = "D{\'a}niel Szab{\'o} and Aku Visuri and Ville Paananen and Achira Handelage and Kavindu Ravishan and Emma Kirjavainen and Koji Yatani and Simo Hosio",

year = "2025",

month = nov,

day = "28",

doi = "10.1145/3764687.3764717",

language = "English",

isbn = "979-8-4007-2016-1",

pages = "176--189",

editor = "Joel Fredericks and Soojeong Yoo and \{Thi Minh Tran\}, Tram and Nadia Pantidi and Thuong Hoang and Marius Hoggenmueller and Glenda Caldwell and Benjamin Tag and Josh Andres and Hilary Davis and Marie Boden and Howe Zhu and Joel Harman and Jessica Rahman",

booktitle = "OzCHI '25",

publisher = "ACM ",

address = "Australia",

}

Szabó, D, Visuri, A, Paananen, V, Handelage, A, Ravishan, K, Kirjavainen, E, Yatani, K & Hosio, S 2025, Factors of Trust for Successfully Adopting Social Robots on the Campus. julkaisussa J Fredericks, S Yoo, T Thi Minh Tran, N Pantidi, T Hoang, M Hoggenmueller, G Caldwell, B Tag, J Andres, H Davis, M Boden, H Zhu, J Harman & J Rahman (toim), OzCHI '25: Proceedings of the 37th Australian Conference on Human-Computer Interaction. ACM , New York, Sivut 176-189. https://doi.org/10.1145/3764687.3764717

Factors of Trust for Successfully Adopting Social Robots on the Campus. / Szabó, Dániel; Visuri, Aku; Paananen, Ville et al.
OzCHI '25: Proceedings of the 37th Australian Conference on Human-Computer Interaction. toim. / Joel Fredericks; Soojeong Yoo; Tram Thi Minh Tran; Nadia Pantidi; Thuong Hoang; Marius Hoggenmueller; Glenda Caldwell; Benjamin Tag; Josh Andres; Hilary Davis; Marie Boden; Howe Zhu; Joel Harman; Jessica Rahman. New York: ACM , 2025. s. 176-189.

Tutkimustuotokset: Kirjoitus kirjassa/raportissa/konferenssijulkaisussa › Konferenssiartikkeli › Tieteellinen › vertaisarvioitu

TY - GEN

T1 - Factors of Trust for Successfully Adopting Social Robots on the Campus

AU - Szabó, Dániel

AU - Visuri, Aku

AU - Paananen, Ville

AU - Handelage, Achira

AU - Ravishan, Kavindu

AU - Kirjavainen, Emma

AU - Yatani, Koji

AU - Hosio, Simo

PY - 2025/11/28

Y1 - 2025/11/28

N2 - Social robots are making their way into different everyday use cases. Their adoption depends on getting many factors right. In this paper, we investigate the obstacles we might face when introducing social robots on the campus. In particular, we focus on trust, which is a crucial requirement between robots and humans. We collected data using questionnaires and interviews, and our analysis yields a set of factors of users’ trust that may affect the future adoption of social robots, a set of use-cases for social robots on campus and their associated user expectations. Adapting an established model of trust, we highlight operational and operator transparency as keys for gaining users’ trust in on-campus social robots. Our work contributes to the literature by providing practical considerations for setting up social robots for success on campuses.

AB - Social robots are making their way into different everyday use cases. Their adoption depends on getting many factors right. In this paper, we investigate the obstacles we might face when introducing social robots on the campus. In particular, we focus on trust, which is a crucial requirement between robots and humans. We collected data using questionnaires and interviews, and our analysis yields a set of factors of users’ trust that may affect the future adoption of social robots, a set of use-cases for social robots on campus and their associated user expectations. Adapting an established model of trust, we highlight operational and operator transparency as keys for gaining users’ trust in on-campus social robots. Our work contributes to the literature by providing practical considerations for setting up social robots for success on campuses.

KW - robots

KW - Field studies

KW - social interaction

KW - trust

KW - social robots

KW - robotics

KW - computer systems

KW - optimality

KW - users

KW - human-machine systems

KW - social skills

U2 - 10.1145/3764687.3764717

DO - 10.1145/3764687.3764717

M3 - Conference contribution

SN - 979-8-4007-2016-1

SP - 176

EP - 189

BT - OzCHI '25

A2 - Fredericks, Joel

A2 - Yoo, Soojeong

A2 - Thi Minh Tran, Tram

A2 - Pantidi, Nadia

A2 - Hoang, Thuong

A2 - Hoggenmueller, Marius

A2 - Caldwell, Glenda

A2 - Tag, Benjamin

A2 - Andres, Josh

A2 - Davis, Hilary

A2 - Boden, Marie

A2 - Zhu, Howe

A2 - Harman, Joel

A2 - Rahman, Jessica

PB - ACM

CY - New York

ER -

Szabó D, Visuri A, Paananen V, Handelage A, Ravishan K, Kirjavainen E et al. Factors of Trust for Successfully Adopting Social Robots on the Campus. julkaisussa Fredericks J, Yoo S, Thi Minh Tran T, Pantidi N, Hoang T, Hoggenmueller M, Caldwell G, Tag B, Andres J, Davis H, Boden M, Zhu H, Harman J, Rahman J, toimittajat, OzCHI '25: Proceedings of the 37th Australian Conference on Human-Computer Interaction. New York: ACM . 2025. s. 176-189 doi: 10.1145/3764687.3764717

Factors of Trust for Successfully Adopting Social Robots on the Campus

Abstrakti

Tieteenala

Pääsy tutkimustuotokseen

Sormenjälki

Projektit

AI.R - Arctic AI & Robotics

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