Exploring VR and AR Tools for Service Design

Ashley Colley; Mari Suoheimo; Jonna Häkkilä

doi:10.1145/3428361.3432074

Exploring VR and AR Tools for Service Design

Ashley Colley, Mari Suoheimo, Jonna Häkkilä

Tutkimustuotokset: Kirjoitus kirjassa/raportissa/konferenssijulkaisussa › Konferenssiartikkeli › Tieteellinen › vertaisarvioitu

10 Sitaatiot (Scopus)

459 Lataukset (Pure)

Abstrakti

We explore the possibilities of augmented and virtual reality (AR and VR) as co-design tools for service design. Four expert service designers, working in industry, tried out and discussed different VR and AR based tools: Head mounted display (HMD) based VR and AR, and projected environments. The findings emphasize that HMD techniques are not favored, as they isolate the wearer from the co-design situation and hinder the observation of emotions and expressions. Projection of the design context was positively commented, as supporting collaboration in co-design sessions.

Alkuperäiskieli	englanti
Otsikko	19th International Conference on Mobile and Ubiquitous Multimedia
Toimittajat	Jessica Cauchard, Markus Löchtefeld
Julkaisupaikka	New York
Kustantaja	ACM
Sivut	309–311
ISBN (elektroninen)	978-1-4503-8870-2
ISBN (painettu)	978-1-4503-8870-2
DOI - pysyväislinkit	https://doi.org/10.1145/3428361.3432074
Tila	Julkaistu - 2020
OKM-julkaisutyyppi	A4 Vertaisarvioitu artikkelil konferenssijulkaisussa
Tapahtuma	International Conferenece on Mobile and Ubiquitos Multimedia - Essen, Saksa Kesto: 22 marrask. 2020 → 25 marrask. 2020 Konferenssinumero: 19

Konferenssi

Konferenssi	International Conferenece on Mobile and Ubiquitos Multimedia
Maa/Alue	Saksa
Kaupunki	Essen
Ajanjakso	22.11.2020 → 25.11.2020

Tieteenala

Kuvataide ja muotoilu

Pääsy tutkimustuotokseen

10.1145/3428361.3432074Lisenssi: Määrittelemätön

ExploringVRandARToolsforServiceDesignLopullinen julkaistu versio, 1,28 MBLisenssi: Määrittelemätön

Muut tiedostot ja linkit

1 Päättyneet

Korona Co-creation - Smart Social Distancing
Häkkilä, J. (Vastuuhenkilö), Suoheimo, M. (Tutkija) & Colley, A. (Tutkija)
Business Finland
01.10.2020 → 30.06.2021
Projekti: Yhteisrahoitteinen projekti

Viite tähän julkaisuun

@inproceedings{225f996a4608491f9d09a7622d8b6794,

title = "Exploring VR and AR Tools for Service Design",

abstract = "We explore the possibilities of augmented and virtual reality (AR and VR) as co-design tools for service design. Four expert service designers, working in industry, tried out and discussed different VR and AR based tools: Head mounted display (HMD) based VR and AR, and projected environments. The findings emphasize that HMD techniques are not favored, as they isolate the wearer from the co-design situation and hinder the observation of emotions and expressions. Projection of the design context was positively commented, as supporting collaboration in co-design sessions.",

keywords = "co-design, service design tools, co-design methods, AR, design methods, user study, VR, service design",

author = "Ashley Colley and Mari Suoheimo and Jonna H{\"a}kkil{\"a}",

year = "2020",

doi = "10.1145/3428361.3432074",

language = "English",

isbn = "978-1-4503-8870-2",

pages = "309–311",

editor = "Jessica Cauchard and Markus L{\"o}chtefeld",

booktitle = "19th International Conference on Mobile and Ubiquitous Multimedia",

publisher = "ACM ",

address = "Australia",

note = "International Conferenece on Mobile and Ubiquitos Multimedia ; Conference date: 22-11-2020 Through 25-11-2020",

}

Exploring VR and AR Tools for Service Design. / Colley, Ashley ; Suoheimo, Mari ; Häkkilä, Jonna.
19th International Conference on Mobile and Ubiquitous Multimedia. toim. / Jessica Cauchard; Markus Löchtefeld. New York: ACM , 2020. s. 309–311.

Tutkimustuotokset: Kirjoitus kirjassa/raportissa/konferenssijulkaisussa › Konferenssiartikkeli › Tieteellinen › vertaisarvioitu

TY - GEN

T1 - Exploring VR and AR Tools for Service Design

AU - Colley, Ashley

AU - Suoheimo, Mari

AU - Häkkilä, Jonna

N1 - Conference code: 19

PY - 2020

Y1 - 2020

N2 - We explore the possibilities of augmented and virtual reality (AR and VR) as co-design tools for service design. Four expert service designers, working in industry, tried out and discussed different VR and AR based tools: Head mounted display (HMD) based VR and AR, and projected environments. The findings emphasize that HMD techniques are not favored, as they isolate the wearer from the co-design situation and hinder the observation of emotions and expressions. Projection of the design context was positively commented, as supporting collaboration in co-design sessions.

AB - We explore the possibilities of augmented and virtual reality (AR and VR) as co-design tools for service design. Four expert service designers, working in industry, tried out and discussed different VR and AR based tools: Head mounted display (HMD) based VR and AR, and projected environments. The findings emphasize that HMD techniques are not favored, as they isolate the wearer from the co-design situation and hinder the observation of emotions and expressions. Projection of the design context was positively commented, as supporting collaboration in co-design sessions.

KW - co-design

KW - service design tools

KW - co-design methods

KW - AR

KW - design methods

KW - user study

KW - VR

KW - service design

UR - https://www.scopus.com/pages/publications/85097303522

UR - https://www.scopus.com/inward/citedby.url?scp=85097303522&partnerID=8YFLogxK

U2 - 10.1145/3428361.3432074

DO - 10.1145/3428361.3432074

M3 - Conference contribution

SN - 978-1-4503-8870-2

SP - 309

EP - 311

BT - 19th International Conference on Mobile and Ubiquitous Multimedia

A2 - Cauchard, Jessica

A2 - Löchtefeld, Markus

PB - ACM

CY - New York

T2 - International Conferenece on Mobile and Ubiquitos Multimedia

Y2 - 22 November 2020 through 25 November 2020

ER -

Exploring VR and AR Tools for Service Design

Abstrakti

Konferenssi

Tieteenala

Pääsy tutkimustuotokseen

Muut tiedostot ja linkit

Sormenjälki

Projektit

Korona Co-creation - Smart Social Distancing

Viite tähän julkaisuun