Autoethnographic study of applying service journeys to asylum applications

Mari Suoheimo; Tetiana Dubovenko; Ted Matthews; Satu Miettinen

doi:10.3384/ecp203079

Autoethnographic study of applying service journeys to asylum applications

Mari Suoheimo, Tetiana Dubovenko, Ted Matthews, Satu Miettinen

Tutkimustuotokset: Kirjoitus kirjassa/raportissa/konferenssijulkaisussa › Konferenssiartikkeli › Tieteellinen › vertaisarvioitu

33 Lataukset (Pure)

Abstrakti

Just as the COVID-19 pandemic was starting to fade, the Russia–Ukraine conflict erupted into a large-scale war. This caused a new influx of refugees to many European countries. In this case study, through an autoethnographic service journey, we investigate the process of applying for asylum in Norway. We aim to understand the parts of the journey that work well and the issues that still require attention. By analysing the data collected, we can see that there are two main underlying issues, which are creating transparency and building trust between the applicant and the service system involved in asylum seeking processes. We noted that in this individual case, trust was constructed by the extent to which the officials treated the applicant as an equal. Making the entire asylum application journey visible from the first step is one way to find approaches to improve this process in the future.

Alkuperäiskieli	englanti
Otsikko	ServDes.2023 Entanglements & Flows Conference
Alaotsikko	Service Encounters and Meanings Proceedings, 11-14th July 2023, Rio de Janeiro, Brazil
Toimittajat	Carla Cipolla, Claudia Mont’Alvão, Larissa Farias, Manuela Quaresma
Julkaisupaikka	Linköping
Kustantaja	Linköping university electronic press
Sivut	1-20
Sivumäärä	20
ISBN (elektroninen)	978-91-8075-476-7
DOI - pysyväislinkit	https://doi.org/10.3384/ecp203079
Tila	Julkaistu - 28 marrask. 2023
OKM-julkaisutyyppi	A4 Vertaisarvioitu artikkelil konferenssijulkaisussa
Tapahtuma	Service Design and Service Innovation Conference - Pontifical Catholic University of Rio de Janeiro, Rio de Janeiro, Brasilia Kesto: 11 heinäk. 2023 → 14 heinäk. 2023 https://servdes2023.org/

Julkaisusarja

Sarja	Linköping Electronic Conference Proceedings
Numero	203
ISSN	1650-3740

Konferenssi

Konferenssi	Service Design and Service Innovation Conference
Lyhennettä	ServDes2023
Maa/Alue	Brasilia
Kaupunki	Rio de Janeiro
Ajanjakso	11.07.2023 → 14.07.2023
www-osoite	https://servdes2023.org/

Tieteenala

Kuvataide ja muotoilu

Pääsy tutkimustuotokseen

10.3384/ecp203079Lisenssi: CC BY-NC

ServDes_2023_paper_6139+Autoethnographic+study+of+applying+service+journeys+to+asylum+applications_AJUSTADOLopullinen julkaistu versio, 512 KBLisenssi: CC BY-NC

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Suoheimo, M., Dubovenko, T., Matthews, T., & Miettinen, S. (2023). Autoethnographic study of applying service journeys to asylum applications. teoksessa C. Cipolla, C. Mont’Alvão, L. Farias, & M. Quaresma (Toimittajat), ServDes.2023 Entanglements & Flows Conference: Service Encounters and Meanings Proceedings, 11-14th July 2023, Rio de Janeiro, Brazil (Sivut 1-20). Linköping university electronic press. https://doi.org/10.3384/ecp203079

Suoheimo, Mari ; Dubovenko, Tetiana ; Matthews, Ted et al. / Autoethnographic study of applying service journeys to asylum applications. ServDes.2023 Entanglements & Flows Conference: Service Encounters and Meanings Proceedings, 11-14th July 2023, Rio de Janeiro, Brazil . Toimittaja / Carla Cipolla ; Claudia Mont’Alvão ; Larissa Farias ; Manuela Quaresma. Linköping : Linköping university electronic press, 2023. Sivut 1-20 (Linköping Electronic Conference Proceedings; Nro 203).

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Suoheimo, M, Dubovenko, T, Matthews, T & Miettinen, S 2023, Autoethnographic study of applying service journeys to asylum applications. julkaisussa C Cipolla, C Mont’Alvão, L Farias & M Quaresma (toim), ServDes.2023 Entanglements & Flows Conference: Service Encounters and Meanings Proceedings, 11-14th July 2023, Rio de Janeiro, Brazil . Linköping university electronic press, Linköping, Linköping Electronic Conference Proceedings, Nro 203, Sivut 1-20, Service Design and Service Innovation Conference , Rio de Janeiro, Brasilia, 11.07.2023. https://doi.org/10.3384/ecp203079

Autoethnographic study of applying service journeys to asylum applications. / Suoheimo, Mari; Dubovenko, Tetiana; Matthews, Ted et al.
ServDes.2023 Entanglements & Flows Conference: Service Encounters and Meanings Proceedings, 11-14th July 2023, Rio de Janeiro, Brazil . toim. / Carla Cipolla; Claudia Mont’Alvão; Larissa Farias; Manuela Quaresma. Linköping: Linköping university electronic press, 2023. s. 1-20 (Linköping Electronic Conference Proceedings; Nro 203).

Tutkimustuotokset: Kirjoitus kirjassa/raportissa/konferenssijulkaisussa › Konferenssiartikkeli › Tieteellinen › vertaisarvioitu

TY - GEN

T1 - Autoethnographic study of applying service journeys to asylum applications

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AU - Dubovenko, Tetiana

AU - Matthews, Ted

AU - Miettinen, Satu

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N2 - Just as the COVID-19 pandemic was starting to fade, the Russia–Ukraine conflict erupted into a large-scale war. This caused a new influx of refugees to many European countries. In this case study, through an autoethnographic service journey, we investigate the process of applying for asylum in Norway. We aim to understand the parts of the journey that work well and the issues that still require attention. By analysing the data collected, we can see that there are two main underlying issues, which are creating transparency and building trust between the applicant and the service system involved in asylum seeking processes. We noted that in this individual case, trust was constructed by the extent to which the officials treated the applicant as an equal. Making the entire asylum application journey visible from the first step is one way to find approaches to improve this process in the future.

AB - Just as the COVID-19 pandemic was starting to fade, the Russia–Ukraine conflict erupted into a large-scale war. This caused a new influx of refugees to many European countries. In this case study, through an autoethnographic service journey, we investigate the process of applying for asylum in Norway. We aim to understand the parts of the journey that work well and the issues that still require attention. By analysing the data collected, we can see that there are two main underlying issues, which are creating transparency and building trust between the applicant and the service system involved in asylum seeking processes. We noted that in this individual case, trust was constructed by the extent to which the officials treated the applicant as an equal. Making the entire asylum application journey visible from the first step is one way to find approaches to improve this process in the future.

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ER -

Suoheimo M, Dubovenko T, Matthews T, Miettinen S. Autoethnographic study of applying service journeys to asylum applications. julkaisussa Cipolla C, Mont’Alvão C, Farias L, Quaresma M, toimittajat, ServDes.2023 Entanglements & Flows Conference: Service Encounters and Meanings Proceedings, 11-14th July 2023, Rio de Janeiro, Brazil . Linköping: Linköping university electronic press. 2023. s. 1-20. (Linköping Electronic Conference Proceedings; Lehden numero 203). doi: 10.3384/ecp203079

Autoethnographic study of applying service journeys to asylum applications

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