Artificial Intelligence: A Threat or an Opportunity?: Insights from service design experts

Titta Jylkäs

Artificial Intelligence: A Threat or an Opportunity? Insights from service design experts

Titta Jylkäs

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Artificial intelligence (AI) has triggered many debates since its birth in the 1950s. From dystopian views to high praise, opinions about the effects and role of AI vary depending on the speaker. In the field of service design, however, the topic of AI is still in its infancy.

Alkuperäiskieli	englanti
Sivut	34-35
Julkaisu	Touchpoint: The Journal of Service Design
Vuosikerta	10
Numero	2
Tila	Julkaistu - 2018
OKM-julkaisutyyppi	E1 Yleistajuinen artikkeli

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Artificial Intelligence: A Threat or an Opportunity? Insights from service design experts

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