Cumulus Rome, we invite you to participate in discussing service design and the challenges it has been facing during the COVID-19 pandemic. Workshops play a vital part in service design. However, the health restrictions have posed new challenges to facilitators who are transforming their practices to online platforms. We wish to reflect on and share good experiences and practices in the service design field. We invite you to present new insights carrying out online workshops in these challenging times. If you are interested in joining this working group, we kindly ask you to send us ( email@example.com ) a short description of your presentation in 150-200 words. We will select 3-4 cases to be discussed in the working group. Please note that each presentation may be a maximum of 15 minutes, followed by a short discussion. Also, be aware that these presentations will not be included in the conference proceedings. Feel free to use any creative form of visual aids, for example, video, PPT, podcast, posters, others. The event will be an informal gathering to be held virtually. We are looking forward to hearing your interesting presentations and having a fruitful conversation with you in the Service Design Working Group in Cumulus Rome!