Aktiviteetti: Esitelmä › Julkinen esitelmä tai kutsuttu puheenvuoro
Kuvaus
esent book Empathic Service Design (by Eds. Melanie Sarantou, Satu Miettinen and Titta Jylkäs) presents case studies from across the globe, that help designers understand how forward-looking service prototyping, analysis and tools can promote and create empathic, emotion-oriented, and relevant services. Empathy in design will never be out of fashion but is needed to navigate AI-facilitated service design and delivery as well as increasing complexity of service ecosystems. Satu Miettinen will discuss the highlights of the book.