Wicked Strategies: Comparing Evolved Double Diamond and PPG’s Framework for strategy creation for Wicked Problems in Service Design

Sari Kotaniemi; Mari Suoheimo; Satu Miettinen

doi:10.3384/ecp203088

Wicked Strategies: Comparing Evolved Double Diamond and PPG’s Framework for strategy creation for Wicked Problems in Service Design

Sari Kotaniemi, Mari Suoheimo, Satu Miettinen

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › Scientific › peer-review

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Abstract

Wicked problems are present in many of the services that service designers design as in healthcare, social work or sustainable transportation. Camillus (2008) argued that wicked problems often increase as an organisation faces constant change or unprecedented challenges. These challenges need models on how to tackle them and in this article we will compare the Evolved Double Diamond model with PPG Industries’ framework for responding to wicked problems, as presented by Camillus (2008). Both models are used to create a strategy for the context of wicked problems: a new Evolved Double Diamond model that addresses especially complex problems. It is good to look at models critically and understand their similarities and differences for possible future development of strategies.

Original language	English
Title of host publication	ServDes.2023 Entanglements & Flows Conference
Subtitle of host publication	Service Encounters and Meanings Proceedings, 11-14th July 2023, Rio de Janeiro, Brazil
Editors	Carla Cipolla, Claudia Mont’Alvão, Larissa Farias, Manuela Quaresma
Place of Publication	Linköping
Publisher	Linköping university electronic press
Pages	1-22
Number of pages	22
ISBN (Electronic)	978-91-8075-476-7
DOIs	https://doi.org/10.3384/ecp203088
Publication status	Published - 28 Nov 2023
MoEC publication type	A4 Article in a conference publication
Event	Service Design and Service Innovation Conference - Pontifical Catholic University of Rio de Janeiro, Rio de Janeiro, Brazil Duration: 11 Jul 2023 → 14 Jul 2023 https://servdes2023.org/

Publication series

Series	Linköping Electronic Conference Proceedings
Number	203
ISSN	1650-3740

Conference

Conference	Service Design and Service Innovation Conference
Abbreviated title	ServDes2023
Country/Territory	Brazil
City	Rio de Janeiro
Period	11.07.2023 → 14.07.2023
Internet address	https://servdes2023.org/

Keywords

wicked problem
strategic service design
evolved double diamond
PPG'S framework for responding to wicked problems

Field of science

Visual arts and design

Access to research output

10.3384/ecp203088Licence: CC BY-NC

Wicked StrategiesFinal published version, 541 KBLicence: CC BY-NC

Citation for this output

Kotaniemi, S., Suoheimo, M., & Miettinen, S. (2023). Wicked Strategies: Comparing Evolved Double Diamond and PPG’s Framework for strategy creation for Wicked Problems in Service Design. In C. Cipolla, C. Mont’Alvão, L. Farias, & M. Quaresma (Eds.), ServDes.2023 Entanglements & Flows Conference: Service Encounters and Meanings Proceedings, 11-14th July 2023, Rio de Janeiro, Brazil (pp. 1-22). Linköping university electronic press. https://doi.org/10.3384/ecp203088

Kotaniemi, Sari ; Suoheimo, Mari ; Miettinen, Satu. / Wicked Strategies : Comparing Evolved Double Diamond and PPG’s Framework for strategy creation for Wicked Problems in Service Design. ServDes.2023 Entanglements & Flows Conference: Service Encounters and Meanings Proceedings, 11-14th July 2023, Rio de Janeiro, Brazil . editor / Carla Cipolla ; Claudia Mont’Alvão ; Larissa Farias ; Manuela Quaresma. Linköping : Linköping university electronic press, 2023. pp. 1-22 (Linköping Electronic Conference Proceedings; No. 203).

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Kotaniemi, S, Suoheimo, M & Miettinen, S 2023, Wicked Strategies: Comparing Evolved Double Diamond and PPG’s Framework for strategy creation for Wicked Problems in Service Design. in C Cipolla, C Mont’Alvão, L Farias & M Quaresma (eds), ServDes.2023 Entanglements & Flows Conference: Service Encounters and Meanings Proceedings, 11-14th July 2023, Rio de Janeiro, Brazil . Linköping university electronic press, Linköping, Linköping Electronic Conference Proceedings, no. 203, pp. 1-22, Service Design and Service Innovation Conference , Rio de Janeiro, Brazil, 11.07.2023. https://doi.org/10.3384/ecp203088

Wicked Strategies: Comparing Evolved Double Diamond and PPG’s Framework for strategy creation for Wicked Problems in Service Design. / Kotaniemi, Sari; Suoheimo, Mari; Miettinen, Satu.
ServDes.2023 Entanglements & Flows Conference: Service Encounters and Meanings Proceedings, 11-14th July 2023, Rio de Janeiro, Brazil . ed. / Carla Cipolla; Claudia Mont’Alvão; Larissa Farias; Manuela Quaresma. Linköping: Linköping university electronic press, 2023. p. 1-22 (Linköping Electronic Conference Proceedings; No. 203).

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › Scientific › peer-review

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Kotaniemi S, Suoheimo M, Miettinen S. Wicked Strategies: Comparing Evolved Double Diamond and PPG’s Framework for strategy creation for Wicked Problems in Service Design. In Cipolla C, Mont’Alvão C, Farias L, Quaresma M, editors, ServDes.2023 Entanglements & Flows Conference: Service Encounters and Meanings Proceedings, 11-14th July 2023, Rio de Janeiro, Brazil . Linköping: Linköping university electronic press. 2023. p. 1-22. (Linköping Electronic Conference Proceedings; No. 203). doi: 10.3384/ecp203088

Wicked Strategies: Comparing Evolved Double Diamond and PPG’s Framework for strategy creation for Wicked Problems in Service Design

Abstract

Publication series

Conference

Keywords

Field of science

Access to research output

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Citation for this output