Touchpoint, Volume 15 No. 1 (2024):  Service Design at the Dawn of AI

Jesse Grimes; Satu Miettinen; Stefan Moritz; Mauro Rego; Yifan Gan; Birgit Mager

doi:10.30819/touchpoint.15-1

Touchpoint, Volume 15 No. 1 (2024): Service Design at the Dawn of AI

Jesse Grimes (Editor), Satu Miettinen (Editor), Stefan Moritz (Editor), Mauro Rego (Editor), Yifan Gan (Editor), Birgit Mager (Editor)

Research output: Contribution to journal › Editing special issue › Scientific › peer-review

Abstract

What you are about to read is the latest thinking — and hands-on application —
around service design and AI. And I think it's pretty fascinating stuff. AI is poised
to impact a vast number of the service interactions we have as consumers and
citizens every day, in ways both visible and invisible. From the mundane (such
as better product recommendations or more efficient resolution of customer
service issues) to the very significant (decision-making around things such as
healthcare and access to public services), more and more responsibility is being
granted to a technology that is fundamentally complex and even opaque.

Original language	English
Journal	Touchpoint: The Journal of Service Design
Volume	15
Issue number	1
DOIs	https://doi.org/10.30819/touchpoint.15-1
Publication status	Published - Jun 2024
MoEC publication type	C2 Edited books

Keywords

service design

Field of science

Visual arts and design

Access to research output

10.30819/touchpoint.15-1Licence: In Copyright

Citation for this output

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