The Theoretical Landscape of Service Design

Piia Marjut Rytilahti, Satu Anneli Miettinen, Hanna-Riina Maria Vuontisjärvi

Research output: Chapter in Book/Report/Conference proceedingConference contributionScientificpeer-review

1 Citation (Scopus)


This conference paper discusses the theoretical landscape of service design. It will illustrate how service design is situated in a discourse on design research and outline the theoretical background of this multidisciplinary approach from a constructive and generative research perspective. In this paper, the foundation for the conceptual service design framework is based on current debates in the field. Identification of the conceptual framework is based on an analysis of co-creating service design cases that were implemented at the Service Innovation Corner (SINCO) laboratory at the Faculty of Art and Design, University of Lapland. The conceptual framework presents five themes that are closely connected with service design: (1) design research, (2) value co-creation, (3) user experience, (4) learning, and (5) citizen engagement. Using the perspective of service design, this paper attempts to elucidate the effects of service design on development and innovation processes in private and public sectors.
Original languageEnglish
Title of host publicationDesign, User Experience, and Usability
Subtitle of host publicationDesign Discourse
EditorsMarcus Aaron
Place of PublicationBasel
ISBN (Electronic)978-3-319-20886-2
ISBN (Print)978-3-319-20885-5
Publication statusPublished - 2015
MoEC publication typeA4 Article in a conference publication
EventInternational Conference on Design, User Experience and Usability - Los Angeles, United States
Duration: 2 Aug 20157 Aug 2015
Conference number: 4

Publication series

SeriesLecture Notes in Computer Science


ConferenceInternational Conference on Design, User Experience and Usability
Abbreviated titleDUXU 2015
Country/TerritoryUnited States
CityLos Angeles
Internet address

Field of science

  • Visual arts and design

Citation for this output