The Theoretical Landscape of Service Design

Piia Marjut Rytilahti; Satu Anneli Miettinen; Hanna-Riina Maria Vuontisjärvi

doi:10.1007/978-3-319-20886-2_9

The Theoretical Landscape of Service Design

Piia Marjut Rytilahti, Satu Anneli Miettinen, Hanna-Riina Maria Vuontisjärvi

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › Scientific › peer-review

1 Citation (Scopus)

Abstract

This conference paper discusses the theoretical landscape of service design. It will illustrate how service design is situated in a discourse on design research and outline the theoretical background of this multidisciplinary approach from a constructive and generative research perspective. In this paper, the foundation for the conceptual service design framework is based on current debates in the field. Identification of the conceptual framework is based on an analysis of co-creating service design cases that were implemented at the Service Innovation Corner (SINCO) laboratory at the Faculty of Art and Design, University of Lapland. The conceptual framework presents five themes that are closely connected with service design: (1) design research, (2) value co-creation, (3) user experience, (4) learning, and (5) citizen engagement. Using the perspective of service design, this paper attempts to elucidate the effects of service design on development and innovation processes in private and public sectors.

Original language	English
Title of host publication	Design, User Experience, and Usability
Subtitle of host publication	Design Discourse
Editors	Marcus Aaron
Place of Publication	Basel
Publisher	Springer
Pages	86-97
ISBN (Electronic)	978-3-319-20886-2
ISBN (Print)	978-3-319-20885-5
DOIs	https://doi.org/10.1007/978-3-319-20886-2_9
Publication status	Published - 2015
MoEC publication type	A4 Article in a conference publication
Event	International Conference on Design, User Experience and Usability - Los Angeles, United States Duration: 2 Aug 2015 → 7 Aug 2015 Conference number: 4 http://2015.hci.international/duxu

Publication series

Series	Lecture Notes in Computer Science
Number	9186
ISSN	0302-9743

Conference

Conference	International Conference on Design, User Experience and Usability
Abbreviated title	DUXU 2015
Country/Territory	United States
City	Los Angeles
Period	02.08.2015 → 07.08.2015
Internet address	http://2015.hci.international/duxu

Field of science

Visual arts and design

Access to research output

10.1007/978-3-319-20886-2_9Licence: CC BY

Citation for this output

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title = "The Theoretical Landscape of Service Design",

abstract = "This conference paper discusses the theoretical landscape of service design. It will illustrate how service design is situated in a discourse on design research and outline the theoretical background of this multidisciplinary approach from a constructive and generative research perspective. In this paper, the foundation for the conceptual service design framework is based on current debates in the field. Identification of the conceptual framework is based on an analysis of co-creating service design cases that were implemented at the Service Innovation Corner (SINCO) laboratory at the Faculty of Art and Design, University of Lapland. The conceptual framework presents five themes that are closely connected with service design: (1) design research, (2) value co-creation, (3) user experience, (4) learning, and (5) citizen engagement. Using the perspective of service design, this paper attempts to elucidate the effects of service design on development and innovation processes in private and public sectors.",

author = "Rytilahti, {Piia Marjut} and Miettinen, {Satu Anneli} and Vuontisj{\"a}rvi, {Hanna-Riina Maria}",

year = "2015",

doi = "10.1007/978-3-319-20886-2_9",

language = "English",

isbn = "978-3-319-20885-5",

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publisher = "Springer",

number = "9186",

pages = "86--97",

editor = "Marcus Aaron",

booktitle = "Design, User Experience, and Usability",

address = "Germany",

note = "null ; Conference date: 02-08-2015 Through 07-08-2015",

url = "http://2015.hci.international/duxu",

}

Rytilahti, PM , Miettinen, SA & Vuontisjärvi, H-RM 2015, The Theoretical Landscape of Service Design. in M Aaron (ed.), Design, User Experience, and Usability: Design Discourse. Springer, Basel, Lecture Notes in Computer Science, no. 9186, pp. 86-97, International Conference on Design, User Experience and Usability, Los Angeles, California, United States, 02.08.2015. https://doi.org/10.1007/978-3-319-20886-2_9

The Theoretical Landscape of Service Design. / Rytilahti, Piia Marjut ; Miettinen, Satu Anneli; Vuontisjärvi, Hanna-Riina Maria.

Design, User Experience, and Usability: Design Discourse. ed. / Marcus Aaron. Basel : Springer, 2015. p. 86-97 (Lecture Notes in Computer Science; No. 9186).

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › Scientific › peer-review

TY - GEN

T1 - The Theoretical Landscape of Service Design

AU - Rytilahti, Piia Marjut

AU - Miettinen, Satu Anneli

AU - Vuontisjärvi, Hanna-Riina Maria

N1 - Conference code: 4

PY - 2015

Y1 - 2015

N2 - This conference paper discusses the theoretical landscape of service design. It will illustrate how service design is situated in a discourse on design research and outline the theoretical background of this multidisciplinary approach from a constructive and generative research perspective. In this paper, the foundation for the conceptual service design framework is based on current debates in the field. Identification of the conceptual framework is based on an analysis of co-creating service design cases that were implemented at the Service Innovation Corner (SINCO) laboratory at the Faculty of Art and Design, University of Lapland. The conceptual framework presents five themes that are closely connected with service design: (1) design research, (2) value co-creation, (3) user experience, (4) learning, and (5) citizen engagement. Using the perspective of service design, this paper attempts to elucidate the effects of service design on development and innovation processes in private and public sectors.

AB - This conference paper discusses the theoretical landscape of service design. It will illustrate how service design is situated in a discourse on design research and outline the theoretical background of this multidisciplinary approach from a constructive and generative research perspective. In this paper, the foundation for the conceptual service design framework is based on current debates in the field. Identification of the conceptual framework is based on an analysis of co-creating service design cases that were implemented at the Service Innovation Corner (SINCO) laboratory at the Faculty of Art and Design, University of Lapland. The conceptual framework presents five themes that are closely connected with service design: (1) design research, (2) value co-creation, (3) user experience, (4) learning, and (5) citizen engagement. Using the perspective of service design, this paper attempts to elucidate the effects of service design on development and innovation processes in private and public sectors.

UR - http://link.springer.com/chapter/10.1007/978-3-319-20886-2_9

U2 - 10.1007/978-3-319-20886-2_9

DO - 10.1007/978-3-319-20886-2_9

M3 - Conference contribution

SN - 978-3-319-20885-5

T3 - Lecture Notes in Computer Science

SP - 86

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BT - Design, User Experience, and Usability

A2 - Aaron, Marcus

PB - Springer

CY - Basel

Y2 - 2 August 2015 through 7 August 2015

ER -

The Theoretical Landscape of Service Design

Abstract

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Equipment

SINCO

Citation for this output