The Prototyping Service Experience as a Tool of Empathy and Research: from Finland to Chile

Mariluz Soto; Satu Miettinen; Mira Alhonsuo

doi:10.3384/ecp203023

The Prototyping Service Experience as a Tool of Empathy and Research: from Finland to Chile

Mariluz Soto, Satu Miettinen, Mira Alhonsuo

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › Scientific › peer-review

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Abstract

This article shows the journey of exploring a Finnish service prototyping laboratory with the purpose to create a similar environment in Chile with an emphasis on empathy. Service prototyping is one of the important stages of the service design process where all ideas converge and make visible the opportunities to improve services. Making ́the ideas visible ́ happens through building collaborative mockups to shape and test possible solutions or service journeys. In Chile, service design is not widely developed and the prototyping stage is more common for the development of products than services. The article dive into the question ́How service prototyping can bring empathy and enhance research based on collaborative practice to improve people's experiences? ́ The main conclusions highlight the characteristics of service prototyping as a key moment to incorporate empathy in the research stages to visualize the opportunities to improve services, results and user experience.

Original language	English
Title of host publication	ServDes 2023 : Entanglements and Flows
Subtitle of host publication	Service Encounters and Meanings : Conference Proceedings
Editors	Carla Cipolla, Claudia MontÁlvao, Larissa Farias, Manuela Quaresma
Place of Publication	Linköping
Publisher	Linköping university electronic press
Pages	440-457
Number of pages	18
ISBN (Electronic)	978-91-8075-476-7
DOIs	https://doi.org/10.3384/ecp203023
Publication status	Published - 28 Nov 2023
MoEC publication type	A4 Article in a conference publication
Event	Service Design and Service Innovation Conference - Pontifical Catholic University of Rio de Janeiro, Rio de Janeiro, Brazil Duration: 11 Jul 2023 → 14 Jul 2023 https://servdes2023.org/

Publication series

Series	Linköping Electronic Conference Proceedings
Number	203
ISSN	1650-3740

Conference

Conference	Service Design and Service Innovation Conference
Abbreviated title	ServDes2023
Country/Territory	Brazil
City	Rio de Janeiro
Period	11.07.2023 → 14.07.2023
Internet address	https://servdes2023.org/

Keywords

service prototyping
empathy
service design
collaboration on research

Field of science

Visual arts and design

Access to research output

10.3384/ecp203023Licence: CC BY-NC

ServDes_2023_paper_3157+The+Prototyping+Service+Experience+as+a+Tool+of+Empathy+and+Research+from+Finland+to+ChileFinal published version, 484 KBLicence: CC BY-NC

SINCO
Miettinen, S. (Expert), Korpikoski, K. (Expert), Colley, A. (Expert) & Kuure, E. (Expert)
Faculty of Art and Design
Laboratories/Studios: Laboratory

Nordic Art Review
Pietarinen, H., Sarantou, M., Miettinen, S. & Qureshi, A.
09.12.2023
1 item of Media coverage
Media contents: Research

Citation for this output

Soto, M., Miettinen, S., & Alhonsuo, M. (2023). The Prototyping Service Experience as a Tool of Empathy and Research: from Finland to Chile. In C. Cipolla, C. MontÁlvao, L. Farias, & M. Quaresma (Eds.), ServDes 2023 : Entanglements and Flows : Service Encounters and Meanings : Conference Proceedings (pp. 440-457). Linköping university electronic press. https://doi.org/10.3384/ecp203023

Soto, Mariluz ; Miettinen, Satu ; Alhonsuo, Mira. / The Prototyping Service Experience as a Tool of Empathy and Research : from Finland to Chile. ServDes 2023 : Entanglements and Flows : Service Encounters and Meanings : Conference Proceedings . editor / Carla Cipolla ; Claudia MontÁlvao ; Larissa Farias ; Manuela Quaresma. Linköping : Linköping university electronic press, 2023. pp. 440-457 (Linköping Electronic Conference Proceedings; No. 203).

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Soto, M, Miettinen, S & Alhonsuo, M 2023, The Prototyping Service Experience as a Tool of Empathy and Research: from Finland to Chile. in C Cipolla, C MontÁlvao, L Farias & M Quaresma (eds), ServDes 2023 : Entanglements and Flows : Service Encounters and Meanings : Conference Proceedings . Linköping university electronic press, Linköping, Linköping Electronic Conference Proceedings, no. 203, pp. 440-457, Service Design and Service Innovation Conference , Rio de Janeiro, Brazil, 11.07.2023. https://doi.org/10.3384/ecp203023

The Prototyping Service Experience as a Tool of Empathy and Research: from Finland to Chile. / Soto, Mariluz; Miettinen, Satu; Alhonsuo, Mira.
ServDes 2023 : Entanglements and Flows : Service Encounters and Meanings : Conference Proceedings . ed. / Carla Cipolla; Claudia MontÁlvao; Larissa Farias; Manuela Quaresma. Linköping: Linköping university electronic press, 2023. p. 440-457 (Linköping Electronic Conference Proceedings; No. 203).

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › Scientific › peer-review

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AB - This article shows the journey of exploring a Finnish service prototyping laboratory with the purpose to create a similar environment in Chile with an emphasis on empathy. Service prototyping is one of the important stages of the service design process where all ideas converge and make visible the opportunities to improve services. Making ́the ideas visible ́ happens through building collaborative mockups to shape and test possible solutions or service journeys. In Chile, service design is not widely developed and the prototyping stage is more common for the development of products than services. The article dive into the question ́How service prototyping can bring empathy and enhance research based on collaborative practice to improve people's experiences? ́ The main conclusions highlight the characteristics of service prototyping as a key moment to incorporate empathy in the research stages to visualize the opportunities to improve services, results and user experience.

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ER -

Soto M, Miettinen S, Alhonsuo M. The Prototyping Service Experience as a Tool of Empathy and Research: from Finland to Chile. In Cipolla C, MontÁlvao C, Farias L, Quaresma M, editors, ServDes 2023 : Entanglements and Flows : Service Encounters and Meanings : Conference Proceedings . Linköping: Linköping university electronic press. 2023. p. 440-457. (Linköping Electronic Conference Proceedings; No. 203). doi: 10.3384/ecp203023

The Prototyping Service Experience as a Tool of Empathy and Research: from Finland to Chile

Abstract

Publication series

Conference

Keywords

Field of science

Access to research output

Fingerprint

Equipment

SINCO

Press/Media

Nordic Art Review

Citation for this output