Smart and Sustainable Destination Experiences: A Content Analysis on Finnish Tourism Experts’ Perspectives

Minni Haanpää; Päivi Hanni-Vaara

doi:10.1007/978-3-031-25752-0_18

Smart and Sustainable Destination Experiences: A Content Analysis on Finnish Tourism Experts’ Perspectives

Minni Haanpää, Päivi Hanni-Vaara

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › Scientific › peer-review

2 Citations (Scopus)

51 Downloads (Pure)

Abstract

This paper discusses how Finnish tourism experts such as tourism entrepreneurs, destination management organizations (DMOs), development project personnel, and third-party organizations explain and shape the smartness of tourism destinations in Finland. We especially explore how the experts view the nexus of smartness and the experiences of tourists. The method used in this research is qualitative inductive content analysis. The preliminary findings show that the destinations aim to provide sustainable experiences with a balance between physical and digital services. However, the conditions such as scant mobility services and sometimes harsh nature conditions set challenges to developing smart tourism experiences. Smartness is still seen as a way to improve different aspects of social, cultural, and ecological sustainability.

Original language	English
Title of host publication	Information and Communication Technologies in Tourism 2023
Subtitle of host publication	Proceedings of the ENTER 2023 eTourism Conference, January 18-20, 2023
Editors	Berta Ferrer-Rosell, David Massimo, Katerina Berezina
Place of Publication	Cham
Publisher	Springer
Pages	160-165
Number of pages	6
ISBN (Electronic)	978-3-031-25752-0
ISBN (Print)	978-3-031-25751-3
DOIs	https://doi.org/10.1007/978-3-031-25752-0_18
Publication status	Published - 2023
MoEC publication type	A4 Article in a conference publication
Event	eTourism Conference: Information and Communication Technologies in Tourism - Hilton Sandton Hotel, Johannesburg, South Africa Duration: 18 Jan 2023 → 20 Jan 2023 Conference number: 30 https://enter-conference.org/enter22johannesburg-previous-enter-conferences/

Publication series

Series	Springer Proceedings in Business and Economics
ISSN	2198-7254

Conference

Conference	eTourism Conference
Country/Territory	South Africa
City	Johannesburg
Period	18.01.2023 → 20.01.2023
Internet address	https://enter-conference.org/enter22johannesburg-previous-enter-conferences/

Keywords

Smart tourism
Sustainable destination
Tourism experience

Field of science

Tourism research

Access to research output

10.1007/978-3-031-25752-0_18Licence: CC BY

Smart and Sustainable Destination ExperiencesFinal published version, 163 KBLicence: CC BY

Citation for this output

Haanpää, M., & Hanni-Vaara, P. (2023). Smart and Sustainable Destination Experiences: A Content Analysis on Finnish Tourism Experts’ Perspectives. In B. Ferrer-Rosell, D. Massimo, & K. Berezina (Eds.), Information and Communication Technologies in Tourism 2023: Proceedings of the ENTER 2023 eTourism Conference, January 18-20, 2023 (pp. 160-165). Springer. https://doi.org/10.1007/978-3-031-25752-0_18

Haanpää, Minni ; Hanni-Vaara, Päivi. / Smart and Sustainable Destination Experiences : A Content Analysis on Finnish Tourism Experts’ Perspectives. Information and Communication Technologies in Tourism 2023: Proceedings of the ENTER 2023 eTourism Conference, January 18-20, 2023. editor / Berta Ferrer-Rosell ; David Massimo ; Katerina Berezina. Cham : Springer, 2023. pp. 160-165 (Springer Proceedings in Business and Economics).

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title = "Smart and Sustainable Destination Experiences: A Content Analysis on Finnish Tourism Experts{\textquoteright} Perspectives",

abstract = "This paper discusses how Finnish tourism experts such as tourism entrepreneurs, destination management organizations (DMOs), development project personnel, and third-party organizations explain and shape the smartness of tourism destinations in Finland. We especially explore how the experts view the nexus of smartness and the experiences of tourists. The method used in this research is qualitative inductive content analysis. The preliminary findings show that the destinations aim to provide sustainable experiences with a balance between physical and digital services. However, the conditions such as scant mobility services and sometimes harsh nature conditions set challenges to developing smart tourism experiences. Smartness is still seen as a way to improve different aspects of social, cultural, and ecological sustainability.",

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author = "Minni Haanp{\"a}{\"a} and P{\"a}ivi Hanni-Vaara",

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doi = "10.1007/978-3-031-25752-0_18",

language = "English",

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editor = "Berta Ferrer-Rosell and David Massimo and Katerina Berezina",

booktitle = "Information and Communication Technologies in Tourism 2023",

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Haanpää, M & Hanni-Vaara, P 2023, Smart and Sustainable Destination Experiences: A Content Analysis on Finnish Tourism Experts’ Perspectives. in B Ferrer-Rosell, D Massimo & K Berezina (eds), Information and Communication Technologies in Tourism 2023: Proceedings of the ENTER 2023 eTourism Conference, January 18-20, 2023. Springer, Cham, Springer Proceedings in Business and Economics, pp. 160-165, eTourism Conference, Johannesburg, South Africa, 18.01.2023. https://doi.org/10.1007/978-3-031-25752-0_18

Smart and Sustainable Destination Experiences: A Content Analysis on Finnish Tourism Experts’ Perspectives. / Haanpää, Minni; Hanni-Vaara, Päivi.
Information and Communication Technologies in Tourism 2023: Proceedings of the ENTER 2023 eTourism Conference, January 18-20, 2023. ed. / Berta Ferrer-Rosell; David Massimo; Katerina Berezina. Cham: Springer, 2023. p. 160-165 (Springer Proceedings in Business and Economics).

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › Scientific › peer-review

TY - GEN

T1 - Smart and Sustainable Destination Experiences

T2 - eTourism Conference

AU - Haanpää, Minni

AU - Hanni-Vaara, Päivi

N1 - Conference code: 30

PY - 2023

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N2 - This paper discusses how Finnish tourism experts such as tourism entrepreneurs, destination management organizations (DMOs), development project personnel, and third-party organizations explain and shape the smartness of tourism destinations in Finland. We especially explore how the experts view the nexus of smartness and the experiences of tourists. The method used in this research is qualitative inductive content analysis. The preliminary findings show that the destinations aim to provide sustainable experiences with a balance between physical and digital services. However, the conditions such as scant mobility services and sometimes harsh nature conditions set challenges to developing smart tourism experiences. Smartness is still seen as a way to improve different aspects of social, cultural, and ecological sustainability.

AB - This paper discusses how Finnish tourism experts such as tourism entrepreneurs, destination management organizations (DMOs), development project personnel, and third-party organizations explain and shape the smartness of tourism destinations in Finland. We especially explore how the experts view the nexus of smartness and the experiences of tourists. The method used in this research is qualitative inductive content analysis. The preliminary findings show that the destinations aim to provide sustainable experiences with a balance between physical and digital services. However, the conditions such as scant mobility services and sometimes harsh nature conditions set challenges to developing smart tourism experiences. Smartness is still seen as a way to improve different aspects of social, cultural, and ecological sustainability.

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KW - tourism experience

KW - sustainable destination

KW - Smart tourism

KW - Sustainable destination

KW - Tourism experience

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ER -

Haanpää M, Hanni-Vaara P. Smart and Sustainable Destination Experiences: A Content Analysis on Finnish Tourism Experts’ Perspectives. In Ferrer-Rosell B, Massimo D, Berezina K, editors, Information and Communication Technologies in Tourism 2023: Proceedings of the ENTER 2023 eTourism Conference, January 18-20, 2023. Cham: Springer. 2023. p. 160-165. (Springer Proceedings in Business and Economics). doi: 10.1007/978-3-031-25752-0_18

Smart and Sustainable Destination Experiences: A Content Analysis on Finnish Tourism Experts’ Perspectives

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