Smart and Sustainable Destination Experiences: A Content Analysis on Finnish Tourism Experts’ Perspectives

Minni Haanpää, Päivi Hanni-Vaara

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This paper discusses how Finnish tourism experts such as tourism entrepreneurs, destination management organizations (DMOs), development project personnel, and third-party organizations explain and shape the smartness of tourism destinations in Finland. We especially explore how the experts view the nexus of smartness and the experiences of tourists. The method used in this research is qualitative inductive content analysis. The preliminary findings show that the destinations aim to provide sustainable experiences with a balance between physical and digital services. However, the conditions such as scant mobility services and sometimes harsh nature conditions set challenges to developing smart tourism experiences. Smartness is still seen as a way to improve different aspects of social, cultural, and ecological sustainability.
Original languageEnglish
Title of host publicationInformation and Communication Technologies in Tourism 2023
Subtitle of host publicationProceedings of the ENTER 2023 eTourism Conference, January 18-20, 2023
EditorsBerta Ferrer-Rosell, David Massimo, Katerina Berezina
Place of PublicationCham
Number of pages6
ISBN (Electronic)978-3-031-25752-0
ISBN (Print)978-3-031-25751-3
Publication statusPublished - 2023
MoEC publication typeA4 Article in a conference publication
EventeTourism Conference: Information and Communication Technologies in Tourism - Hilton Sandton Hotel, Johannesburg, South Africa
Duration: 18 Jan 202320 Jan 2023
Conference number: 30

Publication series

SeriesSpringer Proceedings in Business and Economics


ConferenceeTourism Conference
Country/TerritorySouth Africa
Internet address


  • Smart tourism
  • Sustainable destination
  • Tourism experience

Field of science

  • Tourism research


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