Service Designing Finland: From Policy to Action

Tuula Jäppinen, Satu Anneli Miettinen

Research output: Contribution to journalArticleScientificpeer-review


Both service design and agile are processes that uncover insights and initiate conversations, whether internally or externally, in order to identify what is most valuable to the user and then proceed to design and deliver it. In this article, we investigate the dynamics between different stakeholders in the design, development, and delivery process and propose the ‘5 Rs’ approach to the project lifecycle in order to maintain alignment, collaboration and quality output. - See more at:
Original languageEnglish
Pages (from-to)38-41
JournalTouchpoint: The Journal of Service Design
Issue number1
Publication statusPublished - 2015
MoEC publication typeA1 Journal article-refereed

Field of science

  • Visual arts and design

Citation for this output