Service Designing a New Hospital for Lapland Hospital District

Satu Miettinen, Mira Alhonsuo

Research output: Chapter in Book/Report/Conference proceedingChapterScientificpeer-review

1 Citation (Scopus)


This chapter focuses on a service design development project carried out in the Lapland Hospital District. Research was conducted on how to foster more agile, human-centred services using the service design approach. The hospital design process thus had to consider localised challenges and offer specialised healthcare and state-of-the-art management processes that are human-centred and that motivate the hospital staff. This chapter examines two different case studies of development projects related to the Lapland Central Hospital. The first one involved developing management processes for the new hospital using a benchmarking process. The second case study examined the children’s rehabilitation programme in Lapland and used service design tools to visualise the existing healthcare ecosystem surrounding municipalities’ rehabilitation facilities and to tackle local challenges in this programme.

Original languageEnglish
Title of host publicationService Design and Service Thinking in Healthcare and Hospital Management
Subtitle of host publicationTheory, Concepts, Practice
Place of PublicationCham
Number of pages17
ISBN (Electronic)9783030007492
ISBN (Print)9783030007485
Publication statusPublished - 1 Jan 2018
MoEC publication typeA3 Part of a book or another research book

Field of science

  • Visual arts and design


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