Service design with communities in Africa: The case of UFISA

Satu Anneli Miettinen, Vikki Du Preez, Jill van Dugteren, Richie Moalosi, Shorn Molokwane, Satu Luojus

Research output: Chapter in Book/Report/Conference proceedingConference contributionScientificpeer-review


The goal of this study was to investigate how service design can be utilised in the community centred design in Africa and what type of service design processes could benefit local communities when developing innovative services and applications? The paper argues that service design and community centred design have a similar ethos. Service design can be utilised to include community members and stakeholders in the community centred development process. This makes service design a practical and participatory development tool in the African context. The study was focused on the case studies of the User-centred design for Innovative Services and Applications (UFISA) project that was developed around an important multi-disciplinary area of education, technical and societal development and user-centred design of information and communication services for the communities in Africa. The research data was collected during two UFISA intensive courses where service design methods were implemented. The two community development cases were in South Africa (2013) and Botswana (2014). The findings show that community centered design and service design can contribute to the empowerment and sustainable development of the local communities.
Original languageEnglish
Title of host publicationINTED2016 Proceedings
PublisherInternational academy of technology, education and development
ISBN (Electronic)978-84-608-5617-7
Publication statusPublished - 8 Mar 2016
MoEC publication typeA4 Article in a conference publication
EventThe annual International Technology, Education and Development Conference - Valencia, Spain
Duration: 6 Mar 20178 Mar 2017
Conference number: 10th

Publication series

SeriesINTED Proceedings


ConferenceThe annual International Technology, Education and Development Conference
Abbreviated titleINTED2016

Field of science

  • Visual arts and design

Citation for this output