Service design: New methods for innovating digital user experiences for leisure

Research output: Chapter in Book/Report/Conference proceedingChapterScientificpeer-review

1 Citation (Scopus)


Service design is establishing itself as a method for developing services and service business. Service needs, new ideas and ways to utilise technology are encountered when the customer and the end user participate in the design process. This chapter focuses on service design methods and the process of how service design can help in innovating customer-orientated service concepts for e-tourism. Service design connects the areas of cultural, social and human interaction. Use of design methods acts as a link between the different views in the service design process. Service design is an emerging field where the terminology and methods are still developing. Mager (2009) has pointed out that the need for service design is evident, as economic development has changed dramatically during the last four decades from manufacturing to provision of information and services. Service design looks at service development from the designer's point of view. Design thinking has the ability to create concepts, solutions and future service experiences for users.

Original languageEnglish
Title of host publicationDigital Culture and E-Tourism
Subtitle of host publicationTechnologies, Applications and Management Approaches
PublisherIGI Global
Number of pages12
ISBN (Print)9781615208678
Publication statusPublished - 2010
MoEC publication typeA3 Part of a book or another research book

Field of science

  • Multidisciplinary


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