Patient Process-Based Well-Being With the Support of a Close Person

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Abstract

The area of patient well-being, from medical care to everyday life, can be seen as a mutual, value-driven co-creative whole. However, the principle of customer-centricity has not sufficiently taken into account the patient's need for a close person's support in the care and home environments, especially in Nordic healthcare systems. The patient's well-being in healthcare can be viewed as a process-like service experience, including perceptions of their own well-being and a need for support in confronting the deterioration in their health. Therefore, well-being in the care process is not based solely on treatment results. Patient care proceeds as a service process in which mutual value is formed through the exchange of information and mutual understanding between a patient (ie, consent provider) within their social context (ie, support provider) and a service provider (ie, healthcare professional) in achieving care results. In a professional and organization-oriented care culture, the support of a close person can be seen as an expansion of the value network of patient care, which, in addition to providing individual and organizational human resource benefits, improves the service process.
Original languageEnglish
Pages (from-to)1-4
JournalJournal of Patient Experience
Volume10
Issue numberJanuary-December
Early online date2023
DOIs
Publication statusPublished - 12 Feb 2023
MoEC publication typeA1 Journal article-refereed

Keywords

  • clinician–patient relationship
  • communication
  • healthcare planning or policy
  • organizational culture
  • patient engagement
  • patient/relationship-centered skills
  • quality of life
  • relationships in healthcare

Field of science

  • Nursing

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