Organizational transformation through service design: the journey towards human- and customer-centricity

Research output: ThesisDoctoral ThesisCollection of Articles

Original languageEnglish
QualificationDoctor of Arts
Awarding Institution
  • Faculty of Art and Design
  • Määttä, Kaarina, Supervisor
  • Sarantou, Melanie, Supervisor
Award date17 Nov 2023
Place of PublicationRovaniemi
Electronic ISBNs978-952-337-394-5
Publication statusPublished - 2023
MoEC publication typeG5 Doctoral dissertation (article)


  • service design
  • customer experience
  • manufacturing industry
  • Organizational transformation
  • Transformation design

Field of science

  • Visual arts and design
  • Business and management

Citation for this output