Abstract
This short paper studies how package delivery could be assisted by AI. Three user journey’s were performed to understand the pain points and the opportunities related. The mapped journey’s reveal how Siri is currently limited and still not able to do interaction with humans as humans interact with each other (Saad, 2017). It is able to do just simple commands and struggles with more complex issues as making the transactions or interacting with an online website. The study confirms the Bellagarda’s (2013) statements how AI could assist in three domains as interlinking the user's personal information, integration of the virtual assistant (Siri) with across domains and be capable of doing transactions. Siri has great potential in improving package delivery service as through linking the online calendar of the client with of the service. It could take the role of a secretary. The participants were all located at the northern part of Finland.
| Original language | English |
|---|---|
| Title of host publication | Design revolutions |
| Subtitle of host publication | IASDR 2019 Conference Proceedings. Volume 4: Learning, Technology, Thinking |
| Editors | Martyn Evans, Annie Shaw, Jea Hoo Na |
| Publisher | Manchester Metropolitan University |
| Pages | 495-502 |
| ISBN (Electronic) | 978-1-910029-62-6 |
| Publication status | Published - Sept 2019 |
| MoEC publication type | A4 Article in a conference publication |
| Event | IASDR WORLD CONFERENCE ON DESIGN RESEARCH: design revolutions - Manchester, United Kingdom Duration: 2 Sept 2019 → 5 Sept 2019 Conference number: 2019 |
Conference
| Conference | IASDR WORLD CONFERENCE ON DESIGN RESEARCH |
|---|---|
| Country/Territory | United Kingdom |
| City | Manchester |
| Period | 02.09.2019 → 05.09.2019 |
Keywords
- User Experience
- Service Design
- Customer Journey
- Siri & Artificial Intelligence
- Delivery Services
- Remoteness
Field of science
- Visual arts and design