Making a Service Design Movie: Learn how to use video in service development

Heikki Tikkanen, Mira Eliisa Alhonsuo, Satu Anneli Miettinen

Research output: Contribution to journalArticleScientificpeer-review


Service concepts and added value are best communicated through action and a moving image. A moving image concretises service moments and interactions. It can be easily distributed through new media channels. A service design movie, then, is a great way to develop and share your service concept and value offering within the business.
Original languageEnglish
JournalTouchpoint: The Journal of Service Design
Issue number3
Publication statusPublished - 2016
MoEC publication typeA1 Journal article-refereed

Field of science

  • Visual arts and design

Citation for this output