Introduction to Service Design for Digital Health

Ashley Colley, Henna Marttila

Research output: Chapter in Book/Report/Conference proceedingChapterScientificpeer-review

1 Citation (Scopus)

Abstract

This course addresses the service design of wellness and health services which include digital components. The course will cover methodological and practical aspects of service design, focusing on three key methods -- stakeholder maps, consumer journey and blueprint. The service design methods are tried out with interactive exercises, where participants in groups apply the methods to a digital health design case. Service design is an emerging field, which applies a holistic design approach to understand and design for human experience. With an increasing number of digital wellness and health services, both in commercial and public frontiers, it is important to develop services that are easy to use, and where the consumer's journey through the service pathways is fluent and consistent.
Original languageEnglish
Title of host publicationHuman-Computer Interaction -- INTERACT 2017: 16th IFIP TC 13 International Conference, Mumbai, India, September 25-29, 2017, Proceedings, Part IV
EditorsRegina Bernhaupt, Girish Dalvi, Anirudha Joshi, Devanuj K. Balkrishan, Jacki O'Neill, Marco Winckler
Place of PublicationCham
PublisherSpringer
Pages395-398
Number of pages4
ISBN (Print)978-3-319-68059-0
DOIs
Publication statusPublished - 2017
MoEC publication typeA3 Part of a book or another research book
EventInteract 2017: IFIP Conference on Human-Computer Interaction - Mumbai, India
Duration: 25 Sep 201729 Sep 2017
Conference number: 16

Conference

ConferenceInteract 2017
Country/TerritoryIndia
CityMumbai
Period25.09.201729.09.2017

Field of science

  • Visual arts and design

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