Introduction to Service Design for Digital Health

Ashley Colley; Henna Marttila

doi:10.1007/978-3-319-68059-0_38

Introduction to Service Design for Digital Health

Ashley Colley, Henna Marttila

Research output: Chapter in Book/Report/Conference proceeding › Chapter › Scientific › peer-review

1 Citation (Scopus)

Abstract

This course addresses the service design of wellness and health services which include digital components. The course will cover methodological and practical aspects of service design, focusing on three key methods -- stakeholder maps, consumer journey and blueprint. The service design methods are tried out with interactive exercises, where participants in groups apply the methods to a digital health design case. Service design is an emerging field, which applies a holistic design approach to understand and design for human experience. With an increasing number of digital wellness and health services, both in commercial and public frontiers, it is important to develop services that are easy to use, and where the consumer's journey through the service pathways is fluent and consistent.

Original language	English
Title of host publication	Human-Computer Interaction -- INTERACT 2017: 16th IFIP TC 13 International Conference, Mumbai, India, September 25-29, 2017, Proceedings, Part IV
Editors	Regina Bernhaupt, Girish Dalvi, Anirudha Joshi, Devanuj K. Balkrishan, Jacki O'Neill, Marco Winckler
Place of Publication	Cham
Publisher	Springer
Pages	395-398
Number of pages	4
ISBN (Print)	978-3-319-68059-0
DOIs	https://doi.org/10.1007/978-3-319-68059-0_38
Publication status	Published - 2017
MoEC publication type	A3 Part of a book or another research book
Event	Interact 2017: IFIP Conference on Human-Computer Interaction - Mumbai, India Duration: 25 Sept 2017 → 29 Sept 2017 Conference number: 16

Conference

Conference	Interact 2017
Country/Territory	India
City	Mumbai
Period	25.09.2017 → 29.09.2017

Field of science

Visual arts and design

Access to research output

10.1007/978-3-319-68059-0_38Licence: CC BY

https://doi.org/10.1007/978-3-319-68059-0_38Licence: CC BY

Citation for this output

Colley, A., & Marttila, H. (2017). Introduction to Service Design for Digital Health. In R. Bernhaupt, G. Dalvi, A. Joshi, D. K. Balkrishan, J. O'Neill, & M. Winckler (Eds.), Human-Computer Interaction -- INTERACT 2017: 16th IFIP TC 13 International Conference, Mumbai, India, September 25-29, 2017, Proceedings, Part IV (pp. 395-398). Springer. https://doi.org/10.1007/978-3-319-68059-0_38

Colley, Ashley ; Marttila, Henna. / Introduction to Service Design for Digital Health. Human-Computer Interaction -- INTERACT 2017: 16th IFIP TC 13 International Conference, Mumbai, India, September 25-29, 2017, Proceedings, Part IV. editor / Regina Bernhaupt ; Girish Dalvi ; Anirudha Joshi ; Devanuj K. Balkrishan ; Jacki O'Neill ; Marco Winckler. Cham : Springer, 2017. pp. 395-398

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abstract = "This course addresses the service design of wellness and health services which include digital components. The course will cover methodological and practical aspects of service design, focusing on three key methods -- stakeholder maps, consumer journey and blueprint. The service design methods are tried out with interactive exercises, where participants in groups apply the methods to a digital health design case. Service design is an emerging field, which applies a holistic design approach to understand and design for human experience. With an increasing number of digital wellness and health services, both in commercial and public frontiers, it is important to develop services that are easy to use, and where the consumer's journey through the service pathways is fluent and consistent.",

author = "Ashley Colley and Henna Marttila",

year = "2017",

doi = "10.1007/978-3-319-68059-0_38",

language = "English",

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editor = "Regina Bernhaupt and Girish Dalvi and Anirudha Joshi and {K. Balkrishan}, Devanuj and Jacki O'Neill and Marco Winckler",

booktitle = "Human-Computer Interaction -- INTERACT 2017: 16th IFIP TC 13 International Conference, Mumbai, India, September 25-29, 2017, Proceedings, Part IV",

publisher = "Springer",

address = "Germany",

note = "Interact 2017 : IFIP Conference on Human-Computer Interaction ; Conference date: 25-09-2017 Through 29-09-2017",

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Colley, A & Marttila, H 2017, Introduction to Service Design for Digital Health. in R Bernhaupt, G Dalvi, A Joshi, D K. Balkrishan, J O'Neill & M Winckler (eds), Human-Computer Interaction -- INTERACT 2017: 16th IFIP TC 13 International Conference, Mumbai, India, September 25-29, 2017, Proceedings, Part IV. Springer, Cham, pp. 395-398, Interact 2017, Mumbai, India, 25.09.2017. https://doi.org/10.1007/978-3-319-68059-0_38

Introduction to Service Design for Digital Health. / Colley, Ashley; Marttila, Henna.
Human-Computer Interaction -- INTERACT 2017: 16th IFIP TC 13 International Conference, Mumbai, India, September 25-29, 2017, Proceedings, Part IV. ed. / Regina Bernhaupt; Girish Dalvi; Anirudha Joshi; Devanuj K. Balkrishan; Jacki O'Neill; Marco Winckler. Cham: Springer, 2017. p. 395-398.

Research output: Chapter in Book/Report/Conference proceeding › Chapter › Scientific › peer-review

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T1 - Introduction to Service Design for Digital Health

AU - Colley, Ashley

AU - Marttila, Henna

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AB - This course addresses the service design of wellness and health services which include digital components. The course will cover methodological and practical aspects of service design, focusing on three key methods -- stakeholder maps, consumer journey and blueprint. The service design methods are tried out with interactive exercises, where participants in groups apply the methods to a digital health design case. Service design is an emerging field, which applies a holistic design approach to understand and design for human experience. With an increasing number of digital wellness and health services, both in commercial and public frontiers, it is important to develop services that are easy to use, and where the consumer's journey through the service pathways is fluent and consistent.

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DO - 10.1007/978-3-319-68059-0_38

M3 - Chapter

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EP - 398

BT - Human-Computer Interaction -- INTERACT 2017: 16th IFIP TC 13 International Conference, Mumbai, India, September 25-29, 2017, Proceedings, Part IV

A2 - Bernhaupt, Regina

A2 - Dalvi, Girish

A2 - Joshi, Anirudha

A2 - K. Balkrishan, Devanuj

A2 - O'Neill, Jacki

A2 - Winckler, Marco

PB - Springer

CY - Cham

T2 - Interact 2017

Y2 - 25 September 2017 through 29 September 2017

ER -

Introduction to Service Design for Digital Health

Abstract

Conference

Field of science

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Citation for this output