Impact assessment framework for tourism mobility services

Jenni Eckhardt, Minni Haanpää

Research output: Contribution to conferencePaperScientific


This paper is based on work conducted in a co-innovation project developing and piloting new tourism mobility services in remote destinations. The purpose of this paper is to present an impact assessment framework targeted for tourism mobility and concentrating on the user perspective. The paper presents also a new waterborne transport service piloted in the Turku area Archipelago, Finland and identified challenges contributing to the framework. Mobility of tourists in the Archipelago is challenged e.g. by limited ferry capacity, weather conditions and insufficient information on available services. These phenomena deriving from remoteness results to trust being the key element of the framework and key performance indicators for tourism mobility from the user perspective in remote destinations.
Original languageEnglish
Number of pages15
Publication statusPublished - 2022
MoEC publication typeNot Eligible
Event3rd International Conference on Mobility as a Service, ICoMaaS 2022 - Tampere-talo, Tampere, Finland
Duration: 29 Nov 202230 Nov 2022


Conference3rd International Conference on Mobility as a Service, ICoMaaS 2022
Internet address

Field of science

  • Tourism research

Citation for this output