Historical Perspectives on Service Design and Technology

Mari Suoheimo, Paola Trapani, Satu Miettinen

Research output: Chapter in Book/Report/Conference proceedingChapterScientificpeer-review


Currently, there are several ways of viewing and approaching service design. These differences can sometimes create confusion regarding what service design is and does as a field of practice and research. Against this backdrop, this chapter discusses the existing service design perspectives that can be employed when practising and researching service design. These perspectives include ‘service design’, ‘product-service system design (PSSD)’, ‘design for service’ and ‘service ecosystem design’. This chapter takes a historical perspective on service design as a discipline and then widens the discussion to trace the influence of service-dominant logic which shifts the understanding of service and how it can be designed. This chapter introduces these different perspectives and discusses implications for service design relating to different and even emerging technologies.
Original languageEnglish
Title of host publicationService Design for Emerging Technologies Product Development
Subtitle of host publicationBridging the Interdisciplinary Knowledge Gap
Editors Umar Zakir Abdul Hamid, Mari Suoheimo
Number of pages20
ISBN (Electronic)978-3-031-29306-1
ISBN (Print)978-3-031-29308-5, 978-3-031-29305-4
Publication statusPublished - 2023
MoEC publication typeA3 Part of a book or another research book

Publication series

SeriesSpringer Series in Design and Innovation


  • Design for service
  • Emerging technology
  • Product-service system design
  • Service design
  • Service ecosystem design
  • Service-dominant logic
  • Technology

Field of science

  • Visual arts and design
  • Other engineering and technologies


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