Historical Perspectives on Service Design and Technology

Mari Suoheimo; Paola Trapani; Satu Miettinen

doi:10.1007/978-3-031-29306-1_3

Historical Perspectives on Service Design and Technology

Mari Suoheimo, Paola Trapani, Satu Miettinen

Research output: Chapter in Book/Report/Conference proceeding › Chapter › Scientific › peer-review

7 Citations (Scopus)

Abstract

Currently, there are several ways of viewing and approaching service design. These differences can sometimes create confusion regarding what service design is and does as a field of practice and research. Against this backdrop, this chapter discusses the existing service design perspectives that can be employed when practising and researching service design. These perspectives include ‘service design’, ‘product-service system design (PSSD)’, ‘design for service’ and ‘service ecosystem design’. This chapter takes a historical perspective on service design as a discipline and then widens the discussion to trace the influence of service-dominant logic which shifts the understanding of service and how it can be designed. This chapter introduces these different perspectives and discusses implications for service design relating to different and even emerging technologies.

Original language	English
Title of host publication	Service Design for Emerging Technologies Product Development
Subtitle of host publication	Bridging the Interdisciplinary Knowledge Gap
Editors	Umar Zakir Abdul Hamid, Mari Suoheimo
Publisher	Springer
Chapter	3
Pages	25-44
Number of pages	20
ISBN (Electronic)	978-3-031-29306-1
ISBN (Print)	978-3-031-29308-5, 978-3-031-29305-4
DOIs	https://doi.org/10.1007/978-3-031-29306-1_3
Publication status	Published - 2023
MoEC publication type	A3 Part of a book or another research book

Publication series

Series	Springer Series in Design and Innovation
Number	29
ISSN	2661-8184

Keywords

Design for service
Emerging technology
Product-service system design
Service design
Service ecosystem design
Service-dominant logic
Technology

Field of science

Visual arts and design
Other engineering and technologies

Access to research output

10.1007/978-3-031-29306-1_3

Citation for this output

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keywords = "Design for service, Emerging technology, Product-service system design, Service design, Service ecosystem design, Service-dominant logic, Technology",

author = "Mari Suoheimo and Paola Trapani and Satu Miettinen",

year = "2023",

doi = "10.1007/978-3-031-29306-1_3",

language = "English",

isbn = "978-3-031-29308-5",

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publisher = "Springer",

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pages = "25--44",

editor = "Hamid, { Umar Zakir Abdul } and Mari Suoheimo",

booktitle = "Service Design for Emerging Technologies Product Development",

address = "Germany",

}

Historical Perspectives on Service Design and Technology. / Suoheimo, Mari; Trapani, Paola; Miettinen, Satu.
Service Design for Emerging Technologies Product Development: Bridging the Interdisciplinary Knowledge Gap. ed. / Umar Zakir Abdul Hamid; Mari Suoheimo. Springer, 2023. p. 25-44 (Springer Series in Design and Innovation; No. 29).

Research output: Chapter in Book/Report/Conference proceeding › Chapter › Scientific › peer-review

TY - CHAP

T1 - Historical Perspectives on Service Design and Technology

AU - Suoheimo, Mari

AU - Trapani, Paola

AU - Miettinen, Satu

PY - 2023

Y1 - 2023

N2 - Currently, there are several ways of viewing and approaching service design. These differences can sometimes create confusion regarding what service design is and does as a field of practice and research. Against this backdrop, this chapter discusses the existing service design perspectives that can be employed when practising and researching service design. These perspectives include ‘service design’, ‘product-service system design (PSSD)’, ‘design for service’ and ‘service ecosystem design’. This chapter takes a historical perspective on service design as a discipline and then widens the discussion to trace the influence of service-dominant logic which shifts the understanding of service and how it can be designed. This chapter introduces these different perspectives and discusses implications for service design relating to different and even emerging technologies.

AB - Currently, there are several ways of viewing and approaching service design. These differences can sometimes create confusion regarding what service design is and does as a field of practice and research. Against this backdrop, this chapter discusses the existing service design perspectives that can be employed when practising and researching service design. These perspectives include ‘service design’, ‘product-service system design (PSSD)’, ‘design for service’ and ‘service ecosystem design’. This chapter takes a historical perspective on service design as a discipline and then widens the discussion to trace the influence of service-dominant logic which shifts the understanding of service and how it can be designed. This chapter introduces these different perspectives and discusses implications for service design relating to different and even emerging technologies.

KW - Design for service

KW - Emerging technology

KW - Product-service system design

KW - Service design

KW - Service ecosystem design

KW - Service-dominant logic

KW - Technology

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U2 - 10.1007/978-3-031-29306-1_3

DO - 10.1007/978-3-031-29306-1_3

M3 - Chapter

AN - SCOPUS:85165951326

SN - 978-3-031-29308-5

SN - 978-3-031-29305-4

T3 - Springer Series in Design and Innovation

SP - 25

EP - 44

BT - Service Design for Emerging Technologies Product Development

A2 - Hamid, Umar Zakir Abdul

A2 - Suoheimo, Mari

PB - Springer

ER -

Historical Perspectives on Service Design and Technology

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Historical Perspectives on Service Design and Technology

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