Factors of Trust for Successfully Adopting Social Robots on the Campus

Dániel Szabó; Aku Visuri; Ville Paananen; Achira Handelage; Kavindu Ravishan; Emma Kirjavainen; Koji Yatani; Simo Hosio

doi:10.1145/3764687.3764717

Factors of Trust for Successfully Adopting Social Robots on the Campus

Dániel Szabó, Aku Visuri, Ville Paananen, Achira Handelage, Kavindu Ravishan, Emma Kirjavainen, Koji Yatani, Simo Hosio

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › Scientific › peer-review

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Abstract

Social robots are making their way into different everyday use cases. Their adoption depends on getting many factors right. In this paper, we investigate the obstacles we might face when introducing social robots on the campus. In particular, we focus on trust, which is a crucial requirement between robots and humans. We collected data using questionnaires and interviews, and our analysis yields a set of factors of users’ trust that may affect the future adoption of social robots, a set of use-cases for social robots on campus and their associated user expectations. Adapting an established model of trust, we highlight operational and operator transparency as keys for gaining users’ trust in on-campus social robots. Our work contributes to the literature by providing practical considerations for setting up social robots for success on campuses.

Original language	English
Title of host publication	OzCHI '25
Subtitle of host publication	Proceedings of the 37th Australian Conference on Human-Computer Interaction
Editors	Joel Fredericks, Soojeong Yoo, Tram Thi Minh Tran, Nadia Pantidi, Thuong Hoang, Marius Hoggenmueller, Glenda Caldwell, Benjamin Tag, Josh Andres, Hilary Davis, Marie Boden, Howe Zhu, Joel Harman, Jessica Rahman
Place of Publication	New York
Publisher	ACM
Pages	176-189
Number of pages	14
ISBN (Electronic)	9798400720161
ISBN (Print)	979-8-4007-2016-1
DOIs	https://doi.org/10.1145/3764687.3764717
Publication status	Published - 28 Nov 2025
MoEC publication type	A4 Article in a conference publication

Keywords

robots
Field studies
social interaction
trust
social robots
robotics
computer systems
optimality
users
human-machine systems
social skills

Field of science

Computer and information sciences

Access to research output

10.1145/3764687.3764717Licence: CC BY

Factors of Trust for Successfully Adopting Social Robots on the Campus
© 2025 Copyright held by the owner/author(s).
Final published version, 1.55 MBLicence: CC BY

Citation for this output

Szabó, D., Visuri, A., Paananen, V., Handelage, A., Ravishan, K., Kirjavainen, E., Yatani, K., & Hosio, S. (2025). Factors of Trust for Successfully Adopting Social Robots on the Campus. In J. Fredericks, S. Yoo, T. Thi Minh Tran, N. Pantidi, T. Hoang, M. Hoggenmueller, G. Caldwell, B. Tag, J. Andres, H. Davis, M. Boden, H. Zhu, J. Harman, & J. Rahman (Eds.), OzCHI '25: Proceedings of the 37th Australian Conference on Human-Computer Interaction (pp. 176-189). ACM . https://doi.org/10.1145/3764687.3764717

Szabó, Dániel ; Visuri, Aku ; Paananen, Ville et al. / Factors of Trust for Successfully Adopting Social Robots on the Campus. OzCHI '25: Proceedings of the 37th Australian Conference on Human-Computer Interaction. editor / Joel Fredericks ; Soojeong Yoo ; Tram Thi Minh Tran ; Nadia Pantidi ; Thuong Hoang ; Marius Hoggenmueller ; Glenda Caldwell ; Benjamin Tag ; Josh Andres ; Hilary Davis ; Marie Boden ; Howe Zhu ; Joel Harman ; Jessica Rahman. New York : ACM , 2025. pp. 176-189

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abstract = "Social robots are making their way into different everyday use cases. Their adoption depends on getting many factors right. In this paper, we investigate the obstacles we might face when introducing social robots on the campus. In particular, we focus on trust, which is a crucial requirement between robots and humans. We collected data using questionnaires and interviews, and our analysis yields a set of factors of users{\textquoteright} trust that may affect the future adoption of social robots, a set of use-cases for social robots on campus and their associated user expectations. Adapting an established model of trust, we highlight operational and operator transparency as keys for gaining users{\textquoteright} trust in on-campus social robots. Our work contributes to the literature by providing practical considerations for setting up social robots for success on campuses.",

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Szabó, D, Visuri, A, Paananen, V, Handelage, A, Ravishan, K, Kirjavainen, E, Yatani, K & Hosio, S 2025, Factors of Trust for Successfully Adopting Social Robots on the Campus. in J Fredericks, S Yoo, T Thi Minh Tran, N Pantidi, T Hoang, M Hoggenmueller, G Caldwell, B Tag, J Andres, H Davis, M Boden, H Zhu, J Harman & J Rahman (eds), OzCHI '25: Proceedings of the 37th Australian Conference on Human-Computer Interaction. ACM , New York, pp. 176-189. https://doi.org/10.1145/3764687.3764717

Factors of Trust for Successfully Adopting Social Robots on the Campus. / Szabó, Dániel; Visuri, Aku; Paananen, Ville et al.
OzCHI '25: Proceedings of the 37th Australian Conference on Human-Computer Interaction. ed. / Joel Fredericks; Soojeong Yoo; Tram Thi Minh Tran; Nadia Pantidi; Thuong Hoang; Marius Hoggenmueller; Glenda Caldwell; Benjamin Tag; Josh Andres; Hilary Davis; Marie Boden; Howe Zhu; Joel Harman; Jessica Rahman. New York: ACM , 2025. p. 176-189.

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › Scientific › peer-review

TY - GEN

T1 - Factors of Trust for Successfully Adopting Social Robots on the Campus

AU - Szabó, Dániel

AU - Visuri, Aku

AU - Paananen, Ville

AU - Handelage, Achira

AU - Ravishan, Kavindu

AU - Kirjavainen, Emma

AU - Yatani, Koji

AU - Hosio, Simo

PY - 2025/11/28

Y1 - 2025/11/28

N2 - Social robots are making their way into different everyday use cases. Their adoption depends on getting many factors right. In this paper, we investigate the obstacles we might face when introducing social robots on the campus. In particular, we focus on trust, which is a crucial requirement between robots and humans. We collected data using questionnaires and interviews, and our analysis yields a set of factors of users’ trust that may affect the future adoption of social robots, a set of use-cases for social robots on campus and their associated user expectations. Adapting an established model of trust, we highlight operational and operator transparency as keys for gaining users’ trust in on-campus social robots. Our work contributes to the literature by providing practical considerations for setting up social robots for success on campuses.

AB - Social robots are making their way into different everyday use cases. Their adoption depends on getting many factors right. In this paper, we investigate the obstacles we might face when introducing social robots on the campus. In particular, we focus on trust, which is a crucial requirement between robots and humans. We collected data using questionnaires and interviews, and our analysis yields a set of factors of users’ trust that may affect the future adoption of social robots, a set of use-cases for social robots on campus and their associated user expectations. Adapting an established model of trust, we highlight operational and operator transparency as keys for gaining users’ trust in on-campus social robots. Our work contributes to the literature by providing practical considerations for setting up social robots for success on campuses.

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KW - Field studies

KW - social interaction

KW - trust

KW - social robots

KW - robotics

KW - computer systems

KW - optimality

KW - users

KW - human-machine systems

KW - social skills

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DO - 10.1145/3764687.3764717

M3 - Conference contribution

SN - 979-8-4007-2016-1

SP - 176

EP - 189

BT - OzCHI '25

A2 - Fredericks, Joel

A2 - Yoo, Soojeong

A2 - Thi Minh Tran, Tram

A2 - Pantidi, Nadia

A2 - Hoang, Thuong

A2 - Hoggenmueller, Marius

A2 - Caldwell, Glenda

A2 - Tag, Benjamin

A2 - Andres, Josh

A2 - Davis, Hilary

A2 - Boden, Marie

A2 - Zhu, Howe

A2 - Harman, Joel

A2 - Rahman, Jessica

PB - ACM

CY - New York

ER -

Szabó D, Visuri A, Paananen V, Handelage A, Ravishan K, Kirjavainen E et al. Factors of Trust for Successfully Adopting Social Robots on the Campus. In Fredericks J, Yoo S, Thi Minh Tran T, Pantidi N, Hoang T, Hoggenmueller M, Caldwell G, Tag B, Andres J, Davis H, Boden M, Zhu H, Harman J, Rahman J, editors, OzCHI '25: Proceedings of the 37th Australian Conference on Human-Computer Interaction. New York: ACM . 2025. p. 176-189 doi: 10.1145/3764687.3764717

Factors of Trust for Successfully Adopting Social Robots on the Campus

Abstract

Keywords

Field of science

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AI.R - Arctic AI & Robotics

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Factors of Trust for Successfully Adopting Social Robots on the Campus

Abstract

Keywords

Field of science

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Projects

AI.R - Arctic AI & Robotics

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