Exploring VR and AR Tools for Service Design

Ashley Colley; Mari Suoheimo; Jonna Häkkilä

doi:10.1145/3428361.3432074

Exploring VR and AR Tools for Service Design

Ashley Colley, Mari Suoheimo, Jonna Häkkilä

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › Scientific › peer-review

6 Citations (Scopus)

422 Downloads (Pure)

Abstract

We explore the possibilities of augmented and virtual reality (AR and VR) as co-design tools for service design. Four expert service designers, working in industry, tried out and discussed different VR and AR based tools: Head mounted display (HMD) based VR and AR, and projected environments. The findings emphasize that HMD techniques are not favored, as they isolate the wearer from the co-design situation and hinder the observation of emotions and expressions. Projection of the design context was positively commented, as supporting collaboration in co-design sessions.

Original language	English
Title of host publication	19th International Conference on Mobile and Ubiquitous Multimedia
Editors	Jessica Cauchard, Markus Löchtefeld
Place of Publication	New York
Publisher	ACM
Pages	309–311
ISBN (Electronic)	978-1-4503-8870-2
ISBN (Print)	978-1-4503-8870-2
DOIs	https://doi.org/10.1145/3428361.3432074
Publication status	Published - 2020
MoEC publication type	A4 Article in a conference publication
Event	International Conferenece on Mobile and Ubiquitos Multimedia - Essen, Germany Duration: 22 Nov 2020 → 25 Nov 2020 Conference number: 19

Conference

Conference	International Conferenece on Mobile and Ubiquitos Multimedia
Country/Territory	Germany
City	Essen
Period	22.11.2020 → 25.11.2020

Keywords

co-design
service design tools
co-design methods
AR
design methods
user study
VR
service design

Field of science

Visual arts and design

Access to research output

10.1145/3428361.3432074Licence: Unspecified

ExploringVRandARToolsforServiceDesignFinal published version, 1.28 MBLicence: Unspecified

Citation for this output

@inproceedings{225f996a4608491f9d09a7622d8b6794,

title = "Exploring VR and AR Tools for Service Design",

abstract = "We explore the possibilities of augmented and virtual reality (AR and VR) as co-design tools for service design. Four expert service designers, working in industry, tried out and discussed different VR and AR based tools: Head mounted display (HMD) based VR and AR, and projected environments. The findings emphasize that HMD techniques are not favored, as they isolate the wearer from the co-design situation and hinder the observation of emotions and expressions. Projection of the design context was positively commented, as supporting collaboration in co-design sessions.",

keywords = "co-design, service design tools, co-design methods, AR, design methods, user study, VR, service design",

author = "Ashley Colley and Mari Suoheimo and Jonna H{\"a}kkil{\"a}",

year = "2020",

doi = "10.1145/3428361.3432074",

language = "English",

isbn = "978-1-4503-8870-2",

pages = "309–311",

editor = "Jessica Cauchard and Markus L{\"o}chtefeld",

booktitle = "19th International Conference on Mobile and Ubiquitous Multimedia",

publisher = "ACM ",

address = "Australia",

note = "International Conferenece on Mobile and Ubiquitos Multimedia ; Conference date: 22-11-2020 Through 25-11-2020",

}

TY - GEN

T1 - Exploring VR and AR Tools for Service Design

AU - Colley, Ashley

AU - Suoheimo, Mari

AU - Häkkilä, Jonna

N1 - Conference code: 19

PY - 2020

Y1 - 2020

N2 - We explore the possibilities of augmented and virtual reality (AR and VR) as co-design tools for service design. Four expert service designers, working in industry, tried out and discussed different VR and AR based tools: Head mounted display (HMD) based VR and AR, and projected environments. The findings emphasize that HMD techniques are not favored, as they isolate the wearer from the co-design situation and hinder the observation of emotions and expressions. Projection of the design context was positively commented, as supporting collaboration in co-design sessions.

AB - We explore the possibilities of augmented and virtual reality (AR and VR) as co-design tools for service design. Four expert service designers, working in industry, tried out and discussed different VR and AR based tools: Head mounted display (HMD) based VR and AR, and projected environments. The findings emphasize that HMD techniques are not favored, as they isolate the wearer from the co-design situation and hinder the observation of emotions and expressions. Projection of the design context was positively commented, as supporting collaboration in co-design sessions.

KW - co-design

KW - service design tools

KW - co-design methods

KW - AR

KW - design methods

KW - user study

KW - VR

KW - service design

UR - http://www.scopus.com/inward/record.url?scp=85097303522&partnerID=8YFLogxK

UR - http://www.scopus.com/inward/citedby.url?scp=85097303522&partnerID=8YFLogxK

U2 - 10.1145/3428361.3432074

DO - 10.1145/3428361.3432074

M3 - Conference contribution

SN - 978-1-4503-8870-2

SP - 309

EP - 311

BT - 19th International Conference on Mobile and Ubiquitous Multimedia

A2 - Cauchard, Jessica

A2 - Löchtefeld, Markus

PB - ACM

CY - New York

T2 - International Conferenece on Mobile and Ubiquitos Multimedia

Y2 - 22 November 2020 through 25 November 2020

ER -

Exploring VR and AR Tools for Service Design

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Field of science

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Fingerprint

Korona Co-creation - Smart Social Distancing

Citation for this output

Exploring VR and AR Tools for Service Design

Abstract

Conference

Keywords

Field of science

Access to research output

Other files and links

Fingerprint

Projects

Korona Co-creation - Smart Social Distancing

Citation for this output