Empathic Service Design: Challenges in design, analysis and services

Melanie Sarantou (Editor), Satu Miettinen (Editor), Titta Jylkäs (Editor)

Research output: Book/ReportAnthologyScientificpeer-review

Abstract

Through case studies from across the globe, this book helps designers understand how forward-looking service prototyping, analysis and tools can promote and create empathic, emotion-oriented and relevant services.
Original languageEnglish
PublisherBloomsbury academic
Number of pages320
ISBN (Electronic)9781350476400, 9781350476417
ISBN (Print)9781350476394
Publication statusAccepted/In press - 2025
MoEC publication typeC2 Edited books

Keywords

  • service design

Field of science

  • Visual arts and design

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