The Emotional Factor of Service Design Prototyping Process at SINCO Laboratory (Service Innovation Corner)

Research output: Contribution to journalArticleScientificpeer-review

Abstract

The sinco Laboratory of the University of Lapland has devel-oped a methodology based on role playing, co-creation and technology to prototype a service. This process allows creating a space of trust in which emotions, experiences and creativity come together in the same place, stim-ulating collaborative design. Therefore, the role of the designer is essential to articulate and guide the process, as a key actor to transform expecta-tions and opinions into concrete service proposals for their improvement or creation. The process of service prototyping involves emotions because it requires reviving and recreating previous experiences to build new ones.
Translated title of the contribution The Emotional Factor of Service Design Prototyping Process at SINCO Laboratory (Service Innovation Corner)
Original languageSpanish
Pages (from-to)1-8
Number of pages10
JournalRevista Chilena de Diseño
Volume3
Issue number4
DOIs
Publication statusPublished - 20 Jun 2018
MoEC publication typeA1 Journal article-refereed

Field of science

  • Visual arts and design

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