Abstract
The design of hospital environments and processes impactspatients’ experiences and feelings. This paper explores howpatients’ experiences are considered in the design process ofnew hospitals, specifically focusing on the use of co-designmethods including patients. Prior work, largely focused onimprovements to ongoing care processes, has highlighted avariety of challenges. Our investigation reflects on observa-tions from weekly planning meetings and the use of virtualreality tools in the design phase of two new hospitals. Ourfindings suggest that, although opportunities exist for pa-tient experience-centric innovation, the tight schedules andintangibility of new-build limit what is achievable.
| Original language | English |
|---|---|
| Title of host publication | MuC '19 |
| Subtitle of host publication | Proceedings of Mensch und Computer 2019 |
| Editors | Florian Alt, Andreas Bulling, Tanja Döring |
| Place of Publication | New York, NY, USA |
| Publisher | ACM |
| Pages | 725-729 |
| Number of pages | 5 |
| ISBN (Electronic) | 978-1-4503-7198-8 |
| DOIs | |
| Publication status | Published - 2019 |
| MoEC publication type | A4 Article in a conference publication |
| Event | Mensch und Computer: The Mensch und Computer conference - Hampuri, Germany Duration: 8 Sept 2019 → 11 Sept 2019 http://muc2019.mensch-und-computer.de/en/ |
Publication series
| Series | MuC'19: Proceedings of Mensch und Computer 2019 |
|---|
Conference
| Conference | Mensch und Computer |
|---|---|
| Abbreviated title | MuC |
| Country/Territory | Germany |
| City | Hampuri |
| Period | 08.09.2019 → 11.09.2019 |
| Internet address |
Keywords
- hospital design
- co-design
- healthcare services
- patient experience
- service design
- virtual reality
Field of science
- Visual arts and design