Customer and employee on a shared journey:: the case Lapland Hotels

Titta Niina Joanna Jylkäs; Jaana Jeminen; Heikki Tikkanen

Customer and employee on a shared journey: the case Lapland Hotels

Titta Niina Joanna Jylkäs, Jaana Jeminen, Heikki Tikkanen

Faculty of Art and Design

Research output: Chapter in Book/Report/Conference proceeding › Chapter › Scientific

Original language	English
Title of host publication	For profit for good
Subtitle of host publication	developing organizations through service design
Publisher	Lapin yliopisto taiteiden tiedekunta
Pages	17-22
ISBN (Electronic)	978-952-484-951-4
ISBN (Print)	978-952-484-951-7
Publication status	Published - 2016
MoEC publication type	B2 Part of a book or another research book

Publication series

Series	Taiteiden tiedekunnan julkaisuja B. Tutkimusraportteja.
Number	11

Field of science

Visual arts and design

Access to research output

http://sinco.fi/xyz/wp-content/uploads/2016/12/FOR_PROFIT_FOR_GOOD_FINAL_PDF.pdfLicence: CC BY

Citation for this output

@inbook{f15db296654044bbbb544bbfad177895,

title = "Customer and employee on a shared journey:: the case Lapland Hotels",

author = "Jylk{\"a}s, \{Titta Niina Joanna\} and Jaana Jeminen and Heikki Tikkanen",

year = "2016",

language = "English",

isbn = "978-952-484-951-7",

series = "Taiteiden tiedekunnan julkaisuja B. Tutkimusraportteja.",

publisher = "Lapin yliopisto taiteiden tiedekunta",

number = "11",

pages = "17--22",

booktitle = "For profit for good",

address = "Finland",

}

Jylkäs, TNJ, Jeminen, J & Tikkanen, H 2016, Customer and employee on a shared journey: the case Lapland Hotels. in For profit for good: developing organizations through service design. Lapin yliopisto taiteiden tiedekunta, Taiteiden tiedekunnan julkaisuja B. Tutkimusraportteja., no. 11, pp. 17-22. <http://sinco.fi/xyz/wp-content/uploads/2016/12/FOR_PROFIT_FOR_GOOD_FINAL_PDF.pdf>

Customer and employee on a shared journey: the case Lapland Hotels. / Jylkäs, Titta Niina Joanna; Jeminen, Jaana; Tikkanen, Heikki.
For profit for good: developing organizations through service design. Lapin yliopisto taiteiden tiedekunta, 2016. p. 17-22 (Taiteiden tiedekunnan julkaisuja B. Tutkimusraportteja.; No. 11).

Research output: Chapter in Book/Report/Conference proceeding › Chapter › Scientific