Complexity Mapping and Mess Mapping Tools for Decision-Making in Transportation and Maas Development

Mari Eveliina Suoheimo, Satu Anneli Miettinen

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One of the biggest challenges in large industrial corporations is to create commitment and support decision-making in R&D especially in the multi-stakeholder development cases that include a high degree of technology. This article is sharing hands-on experience around developing service design tools of Complexity Mapping and Mess MappingTM. Complexity Maps are made for complex problems and the Mess MapsTM to comprehend wicked problems. These are both participative, co-design and strategic tools for industrial collaboration focusing on public-private partnerships and/or collaborations with multiple stakeholders. These tools focus on scaling up the development of complex systems in transportation and in Mobility as a Service. The article makes a literature review about Complexity Mapping and Mess MappingTM and then analyses these tools against each other to improve the role of designer in the mapping process. The conclusion is that service designers, artists and designers play an important role in visualizing and intermediating a Complex- or Mess MappingTM processes. The connections that can be found in the maps will help the companies or entities to take better next steps in their strategies. The article suggests more future studies of mixed methods of Qualitative- and Quantitative Complexity Mapping and Mess MappingTM.
Original languageEnglish
Pages (from-to)1176-1188
Number of pages13
Journal Proceedings of the ... DMI: Academic Design Management Conference
Publication statusPublished - 2018
MoEC publication typeA4 Article in a conference publication
EventAcademic Design Management Conference: ADMC18 - Ravensbourne University London, London, United Kingdom
Duration: 1 Aug 20182 Aug 2018
Conference number: 21


  • complexity mapping, mess mapping, service design, strategic design

Field of science

  • Visual arts and design


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