Collaborating in a Crisis: Perspectives on Trust and Technological Framework in Organising a COVID-19 Online Hackathon

Mari Karhu, Maria Karampela, Jonna Häkkilä

Research output: Chapter in Book/Report/Conference proceedingConference contributionScientificpeer-review

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This paper explores trust in online-only-collaboration, where a team was gathered to organise a COVID-19 online hackathon with only three days notice. The study is based on the thematic analysis of ten in-depth interviews with the hackathon organisers. The findings report how trust among the organisers was encapsulated in 1) the shared big goal, 2) the significance of real-life networks, 3) a strong lead organiser on the collaboration forming on the fly, and 4) the lack of face-to-face contact in relation to becoming familiar or staying unknown. Technology related findings showed that the collaboration platforms were selected based on familiarity and ease of use. The chosen communication channels created a split between age groups, and transparency of the communication suffered somewhat from one-to-one communications in the background and divided application use. However, trust between the organisers helped them to overcame the transparency challenges. The findings are applicable to societal crisis situations in which technologies are used to build collaboration in aim to address shared challenges.
Original languageEnglish
Title of host publicationMensch und Computer 2022
Subtitle of host publicationFacing Realities, MuC 2022 - Proceedings
EditorsMax Muhlhauser, Christian Reuter, Bastian Pfleging, Thomas Kosch, Andrii Matviienko, Kathrin Gerling, Sven Mayer, Wilko Heuten, Tanja Döring, Florian Müller, Martin Schmitz
Place of PublicationNew York
ISBN (Electronic)978-1-4503-9690-5
Publication statusPublished - 4 Sept 2022
MoEC publication typeA4 Article in a conference publication
EventMuC '22: Mensch und Computer 2022 - Darmstadt, Germany
Duration: 4 Sept 20227 Sept 2022


ConferenceMuC '22: Mensch und Computer 2022


  • human-computer interaction
  • COVID-19
  • pandemic
  • crisis
  • online collaboration
  • collaborative technologies
  • hackathon
  • trust

Field of science

  • Visual arts and design


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