A strategic and good governance perspective on handling patient complaints

Research output: Contribution to journal › Article › Scientific › peer-review

8 Citations (Scopus)

Original language	English
Journal	International Journal of Health Care Quality Assurance
Volume	31
Issue number	3
Publication status	Published - 8 Oct 2018
Externally published	Yes
MoEC publication type	A1 Journal article-refereed

Citation for this output

@article{8e744bff328c4ab2ba7643df9831bbbf,

title = "A strategic and good governance perspective on handling patient complaints",

author = "Sanna Ryyn{\"a}nen and Risto Harisalo",

year = "2018",

month = oct,

day = "8",

language = "English",

volume = "31",

journal = "International Journal of Health Care Quality Assurance",

issn = "0952-6862",

publisher = "Emerald Publishing",

number = "3",

}